Customer Support Representative

Full-time

Description

JOB SUMMARY

Manage relationships with existing and new customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Window & Door orders; purchasing when required; production, prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customer’s expectations, providing high-quality products and delivering a world class customer experience.

GENERAL RESPONSIBILITIES

• Effectively utilize the Order Management and Service Software.
• Manage the defined post-sales order fulfillment process to meet the customer’s expectations.
• Effective project management to facilitate timely installation and recovery.
• Maintain effective communication with internal and external customers regarding the order fulfillment process.
• Adjust product ship dates to ensure “Just-In-Time” inventory results while maximizing deliveries and/or installation crew schedules.
• Manage A/R Aging to ensure customers in your territory are not exceeding 60-90 days.
• Provide all installation crews with all appropriate and accurate project paperwork.
• Effective and timely project review.
• Assist/support other team members to keep workload even throughout the department.
• Handle all internal and external customer requests within the timeframe defined by divisional management.
• Take responsibility for all internal and external customer issues and develop effective solutions.
• Effective time management to determine priorities, determining the highest first.
• Always exhibit the highest standard of personal ethics and adheres to all Gunton Corporation policies.
• Perform additional responsibilities assigned by your manager.

REPORTING RELATIONSHIP

Reports to Customer Service and Support Manager or Customer Support Supervisor.

MINIMUM QUALIFICATIONS

• Previous customer service experience

PREFERRED QUALIFICATIONS

• College degree

Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.