General Manager - Big Chicken

Job Description

Job Description

General Manager – Big Chicken State College, PA

Location: State College, PA
Company: Center County QSR LLC
Brand: Big Chicken

Join the Team at Big Chicken!

Big Chicken is a fast-growing, premium fast-casual chicken concept founded by basketball legend Shaquille O'Neal. We are looking for a dynamic, results-driven General Manager to lead our restaurant operations, inspire our team, and deliver an exceptional guest experience.

If you're passionate about hospitality, leadership, and operational excellence, we'd love to hear from you.

Position Summary

The General Manager is responsible for overseeing all aspects of daily restaurant operations, including financial performance, team leadership, food quality, guest satisfaction, inventory management, and compliance with company standards. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to building a high-performing team.

Key Responsibilities

Operations

• Manage the day-to-day operations of the restaurant.

• Ensure outstanding food quality, presentation, and speed of service.

• Maintain brand standards and operational procedures.

• Ensure restaurant cleanliness, organization, and maintenance at all times.

• Oversee opening, closing, and cash handling procedures.

Leadership & Team Development

• Recruit, interview, hire, train, coach, and develop team members.

• Create employee schedules based on business needs.

• Conduct regular performance evaluations and provide constructive coaching.

• Foster a positive, respectful, and high-energy work environment.

• Build a culture focused on accountability, teamwork, and guest service.

Guest Experience

• Deliver exceptional customer service and promptly resolve guest concerns.

• Build relationships with guests and encourage repeat business.

• Maintain high online review scores and guest satisfaction metrics.

Financial Management

• Meet or exceed sales, profitability, and labor targets.

• Control food, beverage, and labor costs.

• Analyze financial reports and identify opportunities to improve profitability.

• Manage budgets and achieve operational goals.

Inventory & Purchasing

• Maintain proper inventory levels.

• Minimize food waste and control product loss.

• Place vendor orders and verify deliveries.

• Ensure accurate inventory counts and reporting.

Food Safety & Compliance

• Ensure compliance with all health department regulations.

• Maintain food safety and sanitation standards.

• Ensure OSHA, company, and local regulatory compliance.

• Maintain required certifications and restaurant documentation.

Marketing & Community Engagement

• Support local marketing initiatives.

• Develop relationships within the local community.

• Help increase sales through catering, promotions, and community events.

Qualifications

• High school diploma or GED required.

• Associate's or Bachelor's degree in Hospitality, Business, or a related field preferred.

• Valid driver's license and reliable transportation.

• Ability to work flexible schedules including evenings, weekends, and holidays.

• Ability to stand for extended periods and lift up to 50 pounds.

Required Experience

• Minimum 3–5 years of restaurant management experience.

• At least 2 years as a General Manager or Assistant General Manager in a high-volume quick-service or fast-casual restaurant.

• Proven experience managing:

  • Labor costs

  • Food costs

  • Inventory

  • Scheduling

  • Hiring and training

  • Profit & Loss statements

• Experience leading teams of 20–50 employees preferred.

• Experience with restaurant POS systems and inventory software.

• Strong understanding of food safety regulations and restaurant operations.

Preferred Skills

• Outstanding leadership and communication skills

• Strong financial and analytical abilities

• Excellent problem-solving and decision-making skills

• Ability to motivate and develop employees

• Exceptional customer service mindset

• Organized and detail-oriented

• Ability to thrive under pressure in a fast-paced environment

• Proficiency with Microsoft Office and restaurant management software

What We Offer

• Competitive salary

• Performance-based bonus opportunities

• Paid time off

• Career growth and advancement opportunities

• Ongoing leadership development

• Employee meal discounts

• Positive and team-oriented work environment

Why Join Big Chicken?

At Big Chicken, we believe great food starts with great people. We're looking for leaders who are passionate about hospitality, committed to excellence, and excited to grow with one of the fastest-growing names in the restaurant industry. If you're ready to make an impact, we'd love to meet you.

Apply today and become part of the Big Chicken family!