Service Advisor

Job Description

Job Description

Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together.

Honesty

Ethical, take responsibility, be accountable to yourself and your team, build trust through

transparency and open communication

Willingness to Help Others

Help others without expecting anything in return, be empathetic, dedicated to serving something

besides ourselves, driven by the belief that everyone can grow

Always Does the Right Thing

Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount

of money is worth betraying someone's trust in your or in the dealership

Passion for Excellence

Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously

Commitment to Customer, Team and Community

We take care of the community we live in, empower others to achieve their goals, you represent the

team well at work and in the community, show up ready to give your best effort for those who rely on

you

We offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Supplemental Insurances
• 401K Paid Time off

Responsibilities:

• Schedules service appointments
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Performs walk around with customer noting any damage, and advises on any needed maintenance.
• Creates clear, concise, and accurate repair orders regarding customer vehicle problems
• Ensures service history is reviewed with the customer to safeguard against incorrect information
• Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Discuss upcoming Factory Surveys, and schedules the next service appointment
• Handles telephone inquiries regarding appointments and work in process.
• Manages repair order documentation to ensure full compliance with policies and procedures.
• Other Duties as assigned

Qualifications:

High School diploma or equivalent

We are an equal employment opportunity employer that does not discriminate on the basis of race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual orientation, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by the applicable federal, state or local laws.