Point-of-Sale (POS) Analyst

Job Description

A Fortune 500 client, within the Hospitality/Food and Beverage industry, is looking for a Point-of-Sale Analyst to join their team remotely. Will be responsible for supporting new and/or existing point-of-sale (POS) solutions, systems, processes, etc. This will involve deploying, configuring, implementing, testing, etc. of POS technologies/functionality and ensuring client satisfaction from pre to post go-live. Will be receiving escalated tickets, understanding requirements, creating and verifying configurations, working with the field users to ensure that new implementations/installations are operating successfully, and more.

Key Responsibilities:

• Engineer and setup POS and commerce solutions as we open new accounts and locations.

• Become an expert in the commerce hardware and software, ensuring the successful deployment of POS, Kiosk, Self-Check-Outs, Mobile Apps, and Websites across the U.S. and Canada

• Maintain application and user security, adhering to Payment Card Industry (PCI) standards.

• Build and maintain POS menus, process new item requests, and manage data for dashboards.

• Programming of payment keys, discounts, and menu templates for point-of-sale touchscreens.

• Manage deployments and upgrades, ensuring environment stability and proper documentation.

• Champion excellent customer service by resolving issues efficiently, communicating clearly, and building strong relationships with our field users.

• Document current configurations and processes to ensure knowledge transfer and maintain efficiency.

• Provide second-level support for POS technologies, including troubleshooting, reconciliation, network, and trend analysis.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

3+ years as a Point-of-Sale Analyst, supporting and deploying solutions in large-scale environments

Experience with a variety of POS software, hardware, and "commerce" solutions (i.e. mobile ordering, kiosks, self-check-out, etc)

Experience receiving escalated tickets (ServiceNow) and resolving/managing POS-related incidents (menu pages, adding discounts, barcodes, adding new items, payment keys, access controls, etc)

Experience with troubleshooting, configuration, reconciliation, network analysis, etc. of POS technologies

Excellent communication and the ability to work with external and internal stakeholders, field techs, users, etc.

**some slight flexibility in working hours, only if/when needed Micros