Senior operations lead

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

Our Operational Excellence team is lean and growing. As a Senior Operations Excellence Lead you will coordinate processes and implement changes. You will lead high-visibility and high-value projects. You will work remote and travel at least 50% of the time, this would be dependent on specific project. You will report to the Director, General Manager.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Focus on opportunities for process improvement, waste removal, and cost reduction across the QVC and HSN Network.
• Strategic planning, facilitating, and implementing continuous improvement events.
• Teaching, leading and coaching teams on Lean Six Sigma tools and methodology.
• Analyze alternatives, refine goals, plan a course of action to achieve the goals, integrate people and other resources to manage tasks, monitor progress to identify variances from plan or expected outcomes so that corrective actions can take place.
• Train network in areas of continuous improvement, including safety, quality, culture, and performance metrics.

What You Bring

• 8+ years retail fulfillment experience, with operational process orientation, and understanding of warehouse management.
• 4+ years experience in budgeting, financial management, labor planning and optimization.
• Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.
• Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.
• Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change.
• Lean or Six Sigma training.
• Green Belt or Black Belt preferred.

#LI-KW1

#LI-Remote

This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at

[email protected]

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.