Field Service Representative

Job Description

Job Description

Factory trained service technicians will provide specialized machinery repairs to customers and end users by performing the following duties.

Essential Functions:

• Mechanical repairs to equipment
• Makes field service calls for new product start up and equipment repairs.
• Responds to customer inquiries on the telephone, through on-line networks and in person.
• Communicates with customers to troubleshoot and help them understand how to use the product properly.
• Handles customer problems that appear to arise from the use of the product.
• Handles requests for replacing defective parts.
• Communicates with programmers and engineers regarding system and machine issues and follows-up to make sure fixes are received and tested.
• Completes, maintains and processes pertinent paperwork and records.
• Assists in final testing of new products and conformance to quality requirements.
• Travel is involved.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Required Education and Experience

Technical Degree preferred with 2/3 years related experience in similar type industry, or equivalent experience and training.

Competencies

• Good verbal communication skills.
• Written reports are essential to job performance.
• Higher level commensurate with technical evaluation used in troubleshooting.
• Good deductive reasoning skills applied to cause and effect of mechanical and electrical functions.

Physical demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift up to 50 lbs., climb ladders, stoop and bend frequently.

Work Environment

• In office work
• Travel to customer sites when required

Salary is commensurate with experience.

Since 1965, Cannon has been a leading global player in reactive polymer processing technologies, with 1,300 employees worldwide and a presence in 40 different countries. At Cannon USA, we provide machines and turnkey plants in a variety of markets such as automotive, aerospace, appliances, building and construction, furniture, medical, and electronics.

Extensive know-how and a significant aptitude for innovation enables us to develop technologically advanced and efficient solutions for different and exciting applications. Cannon is a long-standing supplier of polyurethane equipment headquartered in Milan, Italy, and is a pioneer in the polyurethane market. Cannon provides various types of machinery and equipment to customer locations around the world. Cannon USA supplies and services this equipment to all customer locations throughout the United States, Canada, and Mexico to many customers including many major leading manufacturers.

Come join an internationally known polyurethane equipment manufacturing leader. We are looking for a candidate that can satisfy our requirement for a field service representative for an interesting, challenging, and essential position that will have an impact on the U.S. supply of both major and smaller manufacturing facilities.

If you are that person that can join our team and make a difference in what we do, please apply.

Company Description

Since 1965, Cannon has been a leading global player in reactive polymer processing technologies, with 1,300 employees worldwide and a presence in 40 different countries. At Cannon USA, we provide machines and turnkey plants in a variety of markets such as automotive, aerospace, appliances, building and construction, furniture, medical, and electronics.\r\n\r\nExtensive know-how and a significant aptitude for innovation enables us to develop technologically advanced and efficient solutions for different and exciting applications. Cannon is a long-standing supplier of polyurethane equipment headquartered in Milan, Italy, and is a pioneer in the polyurethane market. Cannon provides various types of machinery and equipment to customer locations around the world. Cannon USA supplies and services this equipment to all customer locations throughout the United States, Canada, and Mexico to many customers including many major leading manufacturers.\r\n\r\nCome join an internationally known polyurethane equipment manufacturing leader. We are looking for a candidate that can satisfy our requirement for a field service representative for an interesting, challenging, and essential position that will have an impact on the U.S. supply of both major and smaller manufacturing facilities.\r\n\r\nIf you are that person that can join our team and make a difference in what we do, please apply.