Call Center Representative
Job Description
Job Description
Part-Time Customer Service Representative (Call Center / Data Processing)
Onsite | Monday–Wednesday, 8:00 AM–4:30 PM
Contract to Hire
Oxford Solutions is hiring aCustomer Service Representative for an onsite, contract to hire role in Altoona, PA.
This position is ideal for someone with call center or customer service experience who is comfortable working on the phone, navigating multiple computer systems, and handling detailed customer requests.In this role, you will support refund-related inquiries, research customer issues, and process transactions while delivering professional, customer-focused service. Strong computer skills, attention to detail, and reliability are essential for success.
Responsibilities
- Respond to customer and internal inquiries related to refunds and payment activity
- Process refund requests, adjustments, and transfers accurately and in a timely manner
- Research discrepancies involving credit/debit and check refunds
- Document refund activity, including tracking larger transactions
- Update internal teams on refund status and resolution progress
- Maintain accurate logs, records, and supporting documentation
- Assist with identifying trends, recurring issues, and process improvements
Qualifications
- At least 1 year of customer service experience; call center experience strongly preferred
- Strong computer skills with the ability to navigate multiple systems and screens
- Working knowledge of Microsoft Word, Excel, and general PC applications
- Professional verbal and written communication skills
- Strong attention to detail and commitment to accuracy
- Reliable, punctual, and comfortable working a set onsite schedule
- Ability to remain calm, organized, and customer-focused in a fast-paced environment
- Team-oriented and adaptable to changing priorities
#ZR
Recommended Jobs
Plate Mounter - 3rd Shift
Plate Mounter Pay: $19-20/hr. 3rd Shift: Sun-Thu (11pm to 7am) Requirements: Mechanically inclined and ability to read a tape measure to 1/16" Experience in a manufacturing or warehouse…
Accounts Receivable Specialist (Construction Experience)
Position Overview: We are seeking a detail-oriented and organized Accounts Receivable Specialist with experience in the Construction industry and strong proficiency in QuickBooks Online . This…
Senior Area General Manager (Sr. AGM), Asundexian - Boston, MA
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing i…
Construction Design Lead
Sargent Electric Company () – Consistently named one of the Top Fastest Growing Companies by the Pittsburgh Business Times . Established in 1907, Sargent Electric Company has since evolved into on…
Transportation Engineer II
Job Description Job Description Description: RETTEW is seeking a Transportation Engineer II to join our growing Transportation Team. In this role, you will contribute to meaningful roadway and i…
Physical Therapist Assistant / PTA - PRN
Physical Therapist Assistant / PTA - PRN West Reading PA / Pennsylvania Continuum Therapy Partners has an opportunity for a PRN Physical Therapist Assistant / PTA at Spruce Manor Nursing & Re…
Employment Specialist/Job Coach (Intellectual Disabilities)
Are you a strong communicator who enjoys building relationships and helping others succeed? We are seeking a compassionate and motivated Part-Time Job Coach to support individuals—primarily those with…
Batch Processing Technician
Job Title: Batch Process Technician Location: Concordville, PA (Onsite) Hours/Schedule: 40 hours/week; must be open to any shift (6:00 AM – 2:30 PM, 2:00 PM – 10:30 PM, 10:00 PM – 6:3…
Construction Project Manager
Construction Project Manager Construction Project Manager We are a trusted general contractor specializing in retail and commercial construction for national brands across North America. With mor…
Bartender
POSITION SUMMARY Our jobs aren't just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look…