Guest services

Location

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description

Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades. The Grande Dame is now hiring for a Bellperson. Come and join the #1 Hotel in the City of Pittsburgh and her Team!

Responsibilities

This position is responsible for efficiently handling guest luggage while serving as an informational source to the guests. Duties include escorting guests to and from their room, communicating available guest services, checking guest packages, controlling traffic flow in the Lobby, providing information about the hotel and city. Provide our guests with an exceptional arrival and departure experience that makes them feel welcome. Engages the guest to provide superior guest service. Coordinates activity in the drive with the Bell Attendant to ensure timely delivery of luggage and Valet Attendants of guest vehicles. Unloading baggage from cab/taxis for departing and arriving guests. Any duties as required by management.

Qualifications

The successful candidate:

Must be able to work a variety of shifts including AM, PM, Overnight, Weekends and Holiday.

Requires standing, walking, lifting up to 70 lbs. continually throughout shift.

Must have excellent guest service and communication skills.

Prior Bell or Doorperson is highly preferrerd in a four diamond service hotel

Prior customer service experience is required.

Must undergo a drug test.

Must complete a DMV Driving Record check

Starting Wage: $10.35 first 3 months + tips/ $10.93 after 3 months + tips and $11.50 after 6 months + tips.

The Benefits of Being Omni

FT - Full benefit package available after 90 days

Competitive wages

Discounted Associate Room Rates at Omni Hotels across the country

Free Employee Meals

A great family of co-workers

Work for the most prestigious Hotel in Pittsburgh!

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ( and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ( If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected] .

Job LocationsUS-PA-Pittsburgh

Posted Date10 hours ago(10/27/2025 8:37 AM)

Requisition ID 2025-128869

of Openings 1

Category (Portal Searching) Front Office Operations