Occupational Health Collections Specialist
- Reviewing the status of accounts for Occupational Health clients as assigned;
- Conducting outreach to Employer, Insurance Company, Third Party Administrators (TPAs), and Patients via telephone to determine current status of claims and the steps necessary to fulfill reimbursement;
- Ensuring courteous and professional communication with all parties;
- Accurately documenting collection efforts and following up to ensure outstanding accounts are worked completely and in a timely manner;
- Working with the Occupational Health Department to ensure information gathered in the collections process is properly updated onto Industrial Client (IC) accounts as appropriate;
- Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties;
- Processing credit card payments while ensuring all compliance protocols are adhered to;
- Ensuring all productivity goals are achieved on a consistent basis;
- Adhering to all policies and procedures;
- Responsible for operating, using, and maintaining office equipment as trained. The responsibilities of this job include, but are not limited to, the following:
- Employee must be 18 years of age or older;
- High school graduate or equivalent;
- Experience working in outbound call center preferred;
- Knowledge of Accounts Receivable collections, Occupational Health Services, and Workers' Compensation preferred;
- Excellent oral and written communication skills required;
- Ability to prioritize and handle multiple tasks;
- Self-starter with the ability to work independently and achieve productivity goals;
- Computer skills required, including Microsoft Office Applications;
- Basic math and analytical/problem solving skills;
- Must be able to sit for long periods of time (4-7 hours at a time).
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