Senior Building Administrator, Residential and Hospitality Services

Senior Building Administrator, Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Senior Building Administrator, Residential and Hospitality Services

Job Profile Title
Building Administrator Senior

Job Description Summary
The Building Administrator is a full-time, live-in position responsible for the daily operation and management of two or more residential buildings overseen by Housing Services. This position ensures that all building systems, facilities, and services operate effectively and efficiently to support the residential community experience.

The Building Administrator oversees a 24/7 operation, including weekends and all University-recognized holidays, and plays a critical role in ensuring the safety, comfort, and satisfaction of on-campus residents. During the summer months, additional responsibilities may include managing service delivery operations related to conference housing.

This position is designated as "essential personnel", requiring the incumbent to report to work when normal campus operations are suspended or during emergencies impacting on-campus residents. The Building Administrator lives in an assigned on-campus apartment provided by the department to ensure accessibility and responsiveness while serving in an on-call capacity.

Job Description

Key Responsibilities

• Oversee the daily operations of two or more residential buildings managed by Housing Services, ensuring a safe, clean, and functional living environment.
• Monitor and coordinate maintenance, custodial, and facilities operations to ensure timely resolution of building and infrastructure issues.
• Serve as the primary point of contact for residents, staff, and service partners to address facility concerns, service requests, and emergencies.
• Support Housing Services' customer service, administrative, and operational goals through effective communication and problem-solving.
• Collaborate with Facilities & Real Estate Services (FRES), contractors, and vendors on maintenance projects, inspections, and repairs.
• Participate in on-call rotation to respond to after-hours emergencies and urgent maintenance needs.
• Assist with summer conference housing operations and related service delivery management.
• Maintain accurate records, prepare reports, and ensure compliance with University and departmental policies.
• Foster strong relationships with residents, campus partners, and colleagues to promote a welcoming, supportive residential environment.

Qualifications

• Bachelor's degree and 3-5 years of experience in facilities, housing operations, or related services, or an equivalent combination of education and experience required.
• Experience in facilities management or residential operations in a university or large residential complex is preferred.
• Knowledge of building systems, infrastructure, and maintenance operations is required.
• Strong oral and written communication, organizational, and project management skills.
• Proficiency with Microsoft Office, databases, and web-based applications.
• Demonstrated supervisory experience preferred.
• Ability to manage multiple priorities in a fast-paced environment and respond effectively to emergencies.
• Must be able to work evenings, weekends, and holidays as required by operational needs.
• Must live on campus in the University-provided apartment and serve in an on-call capacity.

About Residential & Hospitality Services

Residential & Hospitality Services (RHS) is one of 17 departments reporting to the Division of Business Services (BSD). Consistent with the mission of BSD, RHS's underlying philosophy is to provide clients with high-quality services in a fiscally responsible manner. RHS is a dedicated, innovative, and student-centered team that oversees on-campus living and dining, as well as conferences, programs, and events hosted at Penn.

Residential Services administers housing-related services for Penn's 12 College Houses and Sansom Place, spanning the University's 262-acre campus. The team works closely with campus partners to deliver services that support both the living and learning experience of Penn students, residents, and guests.

For more information about Residential & Hospitality Services, visit:

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.
• Driving productivity for the Division and its customers through the better use of technology.
• Enhancing service offerings through upgrades and expansions of facilities.​

For more information about the Division of Business Services, visit:

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Residential and Hospitality Services

Pay Range
$64,500.00 - $67,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit:

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit