Application Engineer

Join Our Team of Employee Owners!

Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the wastewater industry. Job Title: Technical Inside Sales / Application Engineer Department: Pennsylvania Inside Sales Department Location: Elizabethtown, Pennsylvania Reports To: Inside Sales Manager

Inside Sales / Applications Engineer activities include fielding customer inquiries; understanding and applying rotating equipment; preparing customer proposals; troubleshooting and problem solving, supporting pre-order and post-order processes; and building relationships with customers and principals.

Our most successful Technical Inside Sales / Application Engineers:

• Possess superior communication and organizational skills
• Exhibit goal-oriented behaviors and time management principles
• Apply extensive attention to detail to all tasks
• Exude a customer-focused attitude
• Have the ability to resolve problems as they arise
• Telephone & email reception for incoming service calls
• Possess a High School Diploma, or equivalent
• Strong written and verbal communication skills
• Possess strong customer service, negotiation, and presentation skills, with in-depth product knowledge and the ability to build lasting client relationships
• Review and evaluate technical specifications (industrial)
• Training and experience with pumps and pump systems, compressed air, mechanical seals, and heat transfer equipment preferred*
• Excellent computer proficiency is required, advanced Microsoft Excel is preferred*
• Technical or Business degree required; Bachelor's degree preferred*
• Must be able to pass background and reference checks, as well as a drug test

Technical Inside Sales & Outside Sales Engineers work together to develop plans, strategies, tools, and work practices to drive sales and profitability by providing cost-effective solutions to their customers. Specific roles and responsibilities of Technical Inside Sales / Application Engineers include:

• Effectively communicate with a broad array of customers, including engineering, maintenance, and purchasing staff
• Provide professional and prompt responses via phone, email, in-person, etc.
• Review and evaluate technical specifications (industrial)
• Prepare quotations and proposals, and execute a follow-up process utilizing company tools and guidelines
• Experience with Customer Relationship Management software (Salesforce desired)
• Enter purchase orders into NetSuite and place orders with manufacturers using their systems and procedures as well
• Expedite orders as needed to meet customer requirements. Facilitate communication and provide status updates to customers and sales engineers as needed
• Provide technical & administrative assistance to internal customers, including sales, service, order entry, and parts staff
• Maintain positive relationships with principals and establish effective marketing practices for their products
• Keep an organized & resourceful work environment
• Occasional travel for training or other business purposes
• Perform all other duties as assigned

Cummins-Wagner gives back to their employees:

• Employee Stock Ownership Program
• Bonus Program
• Tuition and Certification Fee Assistance
• 401k Match
• Flexible Spending Account
• Comprehensive Health Insurance
• Life Insurance
• Short & Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!

*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.