Senior Manager, Automotive DMS Field Delivery & Client Outcomes
- Lead and coach a growing automotive DMS field implementation team while staying hands-on in client delivery.
- Support complex DMS deployments from readiness and SIM training through go-live and post-go-live stabilization.
- Coach consultants in the field and build their capability across dealership operations, delivery execution, and client leadership.
- Drive consistent delivery quality through playbooks, checklists, operating rhythms, and field quality reviews.
- Partner with project leaders, PMO, and platform/vendor teams to resolve issues, manage dependencies, and remove blockers.
- Serve as a trusted advisor to dealer principals, GMs, controllers, and functional leaders across Sales, F&I, Service, Parts, and Accounting.
- Lead training and go-live support that minimizes disruption and improves dealer adoption and confidence.
- Support adoption of AI-enabled workflows by translating capabilities into practical dealership value and surfacing feedback to leadership.
- 10+ years of experience with automotive dealership operations across key functions and management workflows.
- 5+ years' experience leading or supporting DMS implementations, training, cutover, go-live, and stabilization.
- Experience leading distributed, travel-based teams in high-pressure client environments.
- Experience working with dealer and client executives, internal leadership, and delivery teams.
- Experience in managing escalations, stakeholder issues, delivery risks, and performance challenges.
- Bachelor's degree; or equivalent experience
- Willingness and ability to travel up to 70% and deliver on-site support at dealership locations nationwide. This will include overnight travel.
- Limited immigration sponsorship may be available
- Experience supporting multi-rooftop dealer groups or other complex, enterprise-scale implementations.
- Demonstrated success building repeatable methods, playbooks, operating routines, and quality standards.
- Experience coaching and developing consultants through frequent field feedback and hands-on support.
- Familiarity with AI-enabled workflows, AI agents, or other emerging dealership technology capabilities.
- Track record of improving client satisfaction, adoption, and go-live outcomes across multiple deployments.
- Executive presence and influence with senior dealership and client stakeholders in both day-to-day and escalation settings.
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