Customer Support / Operations - Metal Fabrication
New Castle Metal is seeking a dynamic, highly organized Customer Support / Operations - Metal Fabrication to anchor our Bensalem, PA branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, coordinate production for our shop operators, manage inventory levels, and oversee equipment upkeep. Responsibilities
- Act as the primary point of contact for walk-in contractors, phone inquiries, and email orders.
- Assist customers with product selection, provide accurate pricing quotes, and process orders efficiently.
- Manage and optimize the daily production workflow for the branch's two machine operators.
- Balance urgent, last-minute requests with ongoing orders to minimize bottlenecks and maximize machine output.
- Conduct regular cycle counts and reconcile inventory data within the system.
- Coordinate with procurement or main hubs to order replenishment stock before shortages occur.
- Utilize the MaintainX platform to log maintenance tasks, track equipment upkeep, and schedule downtime during non-peak production hours.
- Ensure all equipment issues are documented and resolved quickly to minimize operational downtime.
Requirements
- Experience in customer service/sales and logistics, manufacturing, or distribution operations. Experience in the building materials or sheet metal industry is a major plus.
- Comfortability with ERP systems to manage orders and inventory (experience with DMSI Agility a plus).Experience with CMMS platforms is a plus.
- Exceptional time-management abilities with a proven track record of managing competing priorities
- Clear, professional verbal and written communication skills to effectively collaborate with shop operators, customers, and management.
- A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.
Benefits
- Competitive Pay
- Benefits: Medical / Dental / Vision / Life Insurance
- 401(k) with discretionary employer match
- Paid vacation and Holidays
- Yearly reviews with opportunities to advance your career based on performance
- A proactive mindset with the ability to think on your feet and optimize workflows in a small-team environment.
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