Client Success Manager

Position Overview

The Client Success Manager oversees the end-to-end order processing lifecycle, ensuring accuracy, timeliness, and proactive communication. This role involves direct communication with Choice’s clients and collaboration with internal teams to enhance client satisfaction and optimize operational efficiency. The ideal candidate brings an entrepreneurial mindset, strong problem-solving skills, and exceptional communication abilities. They are dynamic, adaptable, and eager to learn and grow within the business.

Working hours are Monday through Friday 8:30am – 5:00pm EST in office.

Job Responsibilities

• Process and manage the full order life cycle for clients throughout the Americas, ensuring accuracy and timeliness
• Provide world-class service and communication to Choice Logistic clients
• Address custom inquiries and concerns related to orders and shipments
• Identify and contribute to customer service process improvements that enhance operational efficiency and elevate customer satisfaction
• Manage both Client and Internal Operations expectations when gathering and delivering feedback
• Maintain and update the order management system, ensuring data integrity
• Monitor trends and make data-based decisions for large sets of client orders
• Work independently while being a team player in supportive office environment.
• Solving problems with a positive attitude and a solutions-focused mindset

Skills/Qualifications

• Bachelor’s degree required
• 3+ years of customer service or account management experience
• Excellent verbal and written communication skills in English and Spanish with the ability to build strong relationships and communicate professionally
• A demonstrated problem solver & solutions developer
• Proficiency with MS applications, Excel, PowerPoint, Word and SharePoint
• Proficiency with Order Management system
• High attention to detail and ability to manage multiple tasks simultaneously
• Ability to multitask and work under tight deadlines with a predefined set of expectations and parameters
• Ability to work a flexible schedule, including non-traditional hours, to support business operations