Client Services Specialist

Are you an animal lover and customer service professional who enjoys interacting with people, having in depth conversations, and a passion for helping others? Do you want to work somewhere with an inclusive, women-led, LGBTQ+ friendly culture that encourages collaboration, out of the box thinking and opportunity for growth and advancement? Animal Rescue League of Berks County is seeking a candidate who has interest in developing their animal experience and utilizing their strong client skills to help our client services team to assist in counseling members of the community on resources, education and problem solving. This is a great opportunity to learn in a fast-paced environment where you can end your day feeling like you made a difference in the lives of people and animals! Come be a part of exciting work to help the animals in our community and beyond.

Position Summary: Under the direction of the Client Services Supervisory team, the Client Services Specialist provides a variety of services to our community from adoptions to helping families having emotional, social, environmental, or financial problems who need assistance with the pet(s) in their care and helps with lost and found animals.

By providing a safe, supportive environment free of judgement, we allow adopters, owners, and finders of animals to seek assistance without fear or embarrassment. The ARL seeks to work collaboratively with each client to ensure their animal(s) has the best opportunities provided to them.

The Client Services Specialist is trained to counsel potential adopters through the entire adoption process including matching adopters to animals and processing adoptions. The Client Services Specialist also provides appropriate resources ranging from surrender prevention options, alternatives to shelter relinquishment, and acceptance of the animal(s) into our shelter. For animals entering the shelter, key information about the animal’s known history and behavior is gathered to determine the appropriate pathway for the pet. This position helps take photos of each pet and communicate with a variety of departments to ensure everyone has what they need to help our animals succeed.

Meet Us- The Animal Rescue League is a charitable 501©3 organization caring for over 5,000 animals each year to help them find a second chance in a new home or to help reunite them with their grateful owners. For 70 years, we’ve worked tirelessly to care for the sick, treat the injured, comfort the unwanted, and protect the abused. We also offer human-animal support resources, low-cost veterinary services, animal control programs, and animal cruelty and humane law investigation throughout Berks County Pennsylvania.

Amazing Location- Berks County is a beautiful mixture of gorgeous countryside, serene hiking trails, eclectic restaurants and entertainment, as well as close to many educational institutions. In addition, Berks County is within short driving distance to many of Pennsylvania’s exciting and historical cities including Philadelphia, Lancaster, York and Harrisburg.

Paw-some Culture! - Our amazing Culture, Diversity, and Safety Committees focus on regular team building activities, appreciation events and regular opportunities for team feedback. The Animal Rescue Leagueis devoted to engagement and fostering strong values and mission focus work through respect, collaboration, hard work, and fun!

Competitive Rewards- In addition to our great medical and matching retirement benefits, and Employee Assistance Program, we also include a competitive time off program, discounts for everyday needs that range from phone programs to veterinary and pet food discounts .

Career Advancement- You will have the opportunity to attend regular presentations and trainings on animal related topics, like updates on industry standards and practices, as well as hear from other organizations in our community talk about topics that impact the work we do. Our ongoing devotion to supporting our team members knowledge and perspective of mission-based work helps our team members to be more well-rounded and empowered, which elevates their ability to help the community and animals!

Do you want to make an impact and be a part of great mission driven work? Feel that your values match ours? Think you would be a great addition to our passionate team? We hope to hear from you!

How to Apply : Contact our Director of Human Resources, Leann Quire, at [email protected]

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Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person