Franchise Onboarding Manager

Franchise Onboarding Manager

Zoom Drain Franchise
Plymouth Meeting, PA | Full-Time | In-Office

About Zoom Drain

Zoom Drain is a leading franchise network specializing exclusively in drain and sewer cleaning, inspection, and repair. Our mission is to deliver proven systems, training, and support to help our franchise partners build prosperous, local businesses. We pride ourselves on our core values: Grit, Responsibility, Optimism, and Willingness .

Position Overview

We are seeking a strategic Franchise Onboarding Manager to join our team at our Plymouth Meeting, PA headquarters. This critical role will serve as the primary guide for new franchisees as they launch and establish their Zoom Drain locations, ensuring a seamless transition from franchise signing to a fully operational and profitable business. The Manager will take a consultative approach to collaborate, make data-driven decisions, and focus on the success and scalability of our franchisees.

Key Responsibilities

Launch Strategy & Program Management

• Lead and refine the entire franchisee onboarding process to ensure it is efficient, scalable, and meets Zoom Drain’s growth goals
• Design and execute a comprehensive, multi-modal training program (virtual, in-person, field-based) covering all aspects of the Zoom Drain business, from service delivery, to operations, sales, and marketing
• Define and track key performance indicators (KPIs) to measure onboarding effectiveness and franchisee ramp-up speed

Franchisee Coaching & Business Growth

• Serve as primary business coach and partner for new owners during their critical first 6-12 months
• Conduct business planning sessions focused on revenue growth, marketing execution, and meeting financial milestones
• Analyze franchisee financials (e.g. P&Ls, proformas) to help identify performance gaps and build strong business practices for early-stage growth
• Provide hands-on support during launch phase, troubleshooting operational and business challenges

Cross-Functional Alignment & Reporting

• Collaborate closely with internal teams at the franchise level to ensure end-to-end onboarding success and alignment, acting as the main point of contact between new franchisees and franchise support teams
• Leverage data dashboards and reporting tools to monitor onboarding performance and franchisee health, reporting key metrics, risks, and improvement plans to leadership

Required Qualifications

• 5+ years of experience in the home services industry (plumbing, HVAC, electrical, restoration, or related trades) with a proven track record in franchise operations, training, or new business onboarding.
• Deep understanding of home services business models, including dispatch, scheduling, pricing, and service delivery
• Strong problem-solving skills with the ability to deep dive into complex operational issues
• Excellent communication and interpersonal skills with the ability to build trust and rapport
• Tech-savvy with proficiency in tools such as field service management software, CRM systems, G-Suite, Microsoft Office, and data dashboards.
• Willingness and ability to travel up to 30-40% for on-site franchisee support

Preferred Qualifications

• Previous franchise onboarding or support experience
• Experience scaling service-based businesses
• Familiarity with franchise compliance and FDD requirements

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• Simple IRA with company match
• Paid time off and holidays
• Professional development opportunities
• The chance to directly impact franchisee success and company growth
• Collaborative, supportive team environment

Why Join Zoom Drain?

As a Franchise Onboarding Manager at Zoom Drain, you'll play a pivotal role in shaping the success of entrepreneurs across the country. Your expertise in home services will directly influence how our franchisees launch, operate, and grow their businesses. If you're passionate about mentoring business owners, solving complex operational challenges, and being part of a dynamic franchise system, we want to hear from you.