Surgical Services Secretary

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Job ID: 5688313259 Status: Full-Time Regular/Temporary: Flex Shift: Day Job Facility: UPMC Shadyside Department: Ambulatory Surgery Cen Location: 5230 Centre Avenue, Pittsburgh, PA Union Position: No Salary Range: $ 17.68-27.74 USD

UPMC Shadyside is hiring a full-time flex Surgical Services Secretary to support our Ambulatory Surgery Center. In this role, you will provide primary secretarial assistance to physicians and key personnel as well as perform general office duties. You would work Monday to Friday. The schedule will rotate (all daylight). Shifts will be 8 or 10 hours based on the needs of the department. We are looking for a patient and customer-focused employee who is committed to the UPMC experience! A surgical services secretary greets patients, interacts with surgeons and surgeon offices, schedules OR cases for ambulatory surgery and places patient charges. This position utilizes EPIC, Medipac and Surginet and Cerner.

Purpose: Provide primary secretarial assistance to physicians and key personnel as well as perform general office duties.

Responsibilities:

• Reconciles charges accordingly.
• Cooperate with other members of the healthcare team. Inform supervisor regarding potential problems. Assume leadership responsibility and capable of maintaining activities in the absence of the office partner. Assist co-workers. Perform additional duties as required. Maintain ongoing channels of communication.
• Maintain accurate and complete documentation. Provide information to supervisor and co-worker regarding problem situations and their resolution. Procedural documentation is collected and accessible at all times for reference. Compile statistical information as requested.
• Prepares end of month statistics for distribution.
• Maintains patient billing including but not limited to accurately entering all charges, completing and checking reports within specified times. Checking daily revenue charges for completion.
• Comply with hospital and department policy.
• Maintain surgical operative schedule. Communicates changes in OR schedule to appropriate those person in charge, departments and MD's office. Confirm OR times with all scheduled surgeons and confirms availability of other departments.
• Available for duty as required.
• Demonstrate high quality secretarial ability. Typing is completed in a neat and professional manner and appropriate format utilized. Make appointments based on priority requests. Maintain organized and accurate files. Demonstrate working knowledge of office equipment, i.e., transcriber, photocopier, etc. and of the computer system for scheduling cases, word processing and manuscript typing. Update and maintain secretarial guidelines regularly.
• Achieve service excellence by providing quality customer service. Respect confidentiality. Interact with all departments in a respectful, courteous and caring manner. Utilize good listening skills and provide accurate information or answers to questions. Demonstrate good problem solving skills and follow department policies and procedures appropriately. Answer telephone in a friendly, polite and professional manner. Thoroughly and accurately document telephone messages and directs calls.
• Maintain productivity as required. Maintain a work flow pattern performing duties according to guidelines. Demonstrate effective organizational and time management skills. Maintain an organized work environment. Assigned area is maintained in an orderly and neat manner.

Qualifications:

• High school diploma or equivalent.
• 1-2 years secretarial experience preferably in a health care setting or completion of an accredited secretarial school and 6-12 months experience required.
• Accurate typist and ability to use transcription machine. Word processing and PC experience required.
• Good command of the English language with specific knowledge of punctuation, spelling, etc. and ability to compose letters and memoranda of a routine nature required.
• Manuscript typing desired.
• Knowledge of medical terminology preferred.
• Problem solving ability - knowledge of function of the department and the responsibilities of personnel. Requires judgment to recognize problems which should be referred to staff physicians or supervisor.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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