Automotive Service Advisor

Job Description

Job Description

Join Buchanan Auto Stores as an Automotive Service Advisor in Waynesboro, PA, where you'll be the key point of contact between our valued customers and our skilled automotive service team. In this role, you will help ensure an exceptional service experience by effectively communicating repair needs, providing accurate estimates, and coordinating service appointments. If you have a passion for customer service and automotive knowledge, this is the perfect opportunity to grow your career in a dynamic and supportive environment.

• Greet customers promptly and professionally, ensuring a positive service experience
• Listen carefully to customer concerns and translate them into clear service orders for technicians
• Provide accurate, detailed estimates for automotive repairs and maintenance
• Follow up with customers regarding service status, recommendations, and approvals
• Maintain communication with the service team to track job progress and completion
• Manage service documentation, records, and billing efficiently
• Promote additional services and products that benefit customers and increase sales

• High school diploma or equivalent
• Previous experience in automotive service advising or customer service preferred
• Strong communication and interpersonal skills
• Ability to understand automotive terminology and service procedures
• Detail-oriented with strong organizational skills
• Proficient in computer usage and service management software
• Valid driver’s license

• Competitive salary range: $30,000.00 - $80,000.00 per year, paid weekly
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for career growth and professional development
• Supportive and friendly work environment

Buchanan Auto Stores has proudly served the Waynesboro community with exceptional automotive services for many years. Our commitment to quality, customer satisfaction, and integrity has made us a trusted name in the automotive industry. We strive to create a workplace where employees can thrive, build skills, and contribute to our continued success.