Monitoring Consultant - 26-01832

Job Title: Monitoring Consultant

Location: Harrisburg, PA Area (Must reside within 2 hours)

Schedule: 40 hours per week

Work Arrangement: Hybrid (Minimum 1 day per week onsite)

Position Overview

"Navitas Partners, LLC" is seeking Monitoring Consultant for an exciting job in Harrisburg, PA.

Key Responsibilities

• Lead process and tooling improvements to reduce manual effort and enhance service quality through automation.

• Maintain endpoint monitoring connectivity, including telemetry ingestion via agents, SNMP, WMI, and APIs.

• Manage certificates and credentials across hybrid network environments.

• Develop and maintain documentation, including runbooks, SOPs, workflows, and service maps in a version-controlled repository.

• Document incidents and problems with observability context in ITSM platforms; conduct post-incident reviews and maintain a Known Error Database.

• Collaborate with Change, Incident, and Problem Management teams to ensure standardized processes and risk assessments.

• Monitor SLA performance, MTTR, and root cause analysis quality; validate corrective actions.

• Implement structured communication workflows for operational updates and stakeholder notifications.

• Ensure compliance with enterprise IT policies and recommend reliability and security improvements.

• Utilize ServiceNow (or equivalent ITSM tools) for change management and tracking.

• Provide monthly and quarterly SLA reporting and operational metrics.

• Design, test, and maintain disaster recovery (DR) plans with defined RTO/RPO targets.

• Stay current with emerging monitoring technologies and industry best practices.

• Support Continuity of Government (CoG) obligations as required.

• Adhere to ITIL-aligned service management frameworks and support process maturity initiatives.

Required Qualifications

Education & Experience

• Bachelor’s Degree in Information Technology, Computer Science, or related field.

• 5+ years of experience in IT infrastructure monitoring, automation, and observability within hybrid environments.

Technical Skills

• Strong proficiency in PowerShell and at least one additional scripting language (Python, Bash, or SQL).

• Hands-on experience with Azure Monitor, Log Analytics, Ansible, SQL, and KQL.

• Experience implementing automation using Azure Automation and CI/CD pipelines.

• Expertise with monitoring platforms such as SCOM, SquaredUp, Dynatrace, Datadog, Splunk, or equivalent.

• Knowledge of API integration and secure authentication mechanisms.

• Experience working with ServiceNow or similar ITSM platforms.

Process & Framework Knowledge

• Working knowledge of ITIL 4 practices (Change, Incident, and Problem Management).

• Strong troubleshooting and root cause analysis skills.

• Excellent documentation and communication abilities.

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.

• ITIL 4 Foundation certification or higher.

• Experience with dashboarding tools such as SquaredUp or similar platforms.

• Experience in disaster recovery planning and testing.

• Performance tuning and capacity planning for monitoring platforms.

• Familiarity with API and automation security best practices.

• Understanding of hybrid cloud environments and networking fundamentals.

For more details reach at [email protected]

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.