Customer Service Representative - Wholesale & Retail Sales Support

Description

About Us:

Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.

We are currently seeking candidates for the position of: Customer Service Representative – Wholesale & Retail Sales Support, remote or Onsite (Stuart, FL, Dayton, OH location). This position will report to the Sales Manager.

This resource is expected to be detail-oriented, client-focused to support our dispatch team and retail charter sales operations. If you thrive in a fast-paced environment and are passionate about aviation, this is your chance to join a dynamic and growing team.

Duties and Responsibilities

• Serve as the first point of contact for inbound charter inquiries via phone, email, and web.
• Provide prompt, courteous, and professional responses to clients regarding charter options, pricing, and scheduling.
• Assist the retail sales team in managing leads, preparing quotes, and following up with potential customers.
• Assist wholesale team with confirmed trips, flight details, and communication with brokers.
• Maintain accurate records of client communication and booking details in the CRM system.
• Liaise with the dispatch team to relay and confirm flight itineraries, special client requests, and scheduling changes.
• Monitor active flights and assist with real-time coordination between clients, crew, and operations.
• Communicate updates or disruptions to clients and internal teams promptly and clearly.
• Ensure all necessary documentation (passenger manifests, preferences, trip sheets) is accurate and distributed appropriately.
• Support post-trip follow-ups, client satisfaction surveys, and issue resolution.
• Assist with data entry, reporting, and coordination between departments.
• Help maintain internal databases and documentation for flights, vendors, and client preferences.

Benefits:

• Medical, dental, vision, and life insurance
• Supplemental life insurance
• Short-term and long-term disability
• PTO, sick, and company paid holidays
• 401k with company match

Requirements

Qualifications:

• 2+ years of experience in customer service, sales support, or dispatch—aviation experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office Suite; CRM experience is a plus.
• Flexibility to work evenings, weekends, or holidays as flight schedules demand.
• Passion for aviation and a strong commitment to exceptional customer service