Hotel Manager
- Participates in sales calls and site visits with members of the sales team to acquire new business or close on business.
- Reviews financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance
- Coaches and supports hotel team to effectively manage wages and controllable expenses.
- Manages costs within the hotel, including supplies, utilities, food and beverage and labor expenses.
- Ensures service, technical skills and other training occur throughout the property to support successful daily operations.
- Establishes and maintains open, collaborative relationships with direct reports and entire team.
- Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation.
- Fosters team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members.
- Serves as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results.
- Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Observes service behaviors of team members and provides feedback to individuals and/or supervisors. Continuously strives to improve service performance.
- Reviews comment cards, guest survey results and other data to identify areas of improvement. Reviews findings with hotel team and ensures appropriate action is taken.
- Analyzes service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
- Inspires and motivates teams to achieve operational excellence.
- Ensures policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate.
- Communicates and ensures execution of hotel emergency procedures.
Qualifications:
- Previous hotel Management experience with proven success in leadership of teams
- Previous experience working in a Union environment is preferred.
- Proven success in guest service results
- Strong financial knowledge required
- Drive for results demonstrated through successful performance in prior leadership positions
- Action orientation to work efficiently and effectively toward property revenue and operational objectives
- Time management skills to meet commitments across multiple departments and roles
- Customer focus to consistently deliver optimal employee and customer satisfaction for the hotel.
- Must be available to work a flexible schedule, including weekends, holidays, and evenings.
- Must be able to communicate effectively, both verbally and in writing, with employees at all levels and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must demonstrate effective listening skills and the ability to understand and clarify concerns raised by employees and guests.
- Attend all hotel-required meetings and training sessions.
- Maximize productivity by identifying problem areas and assisting with the development and implementation of effective solutions.
- Must be able to maintain the confidentiality of sensitive information.
- Physical Requirements - Light Work: Must be able to exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or continuously to lift, carry, push, pull, or otherwise move objects.
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