Student Services Assistant
- Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
- Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms.
- Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
- Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.
- Perform other duties as assigned
- Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
- Provide operational support to Student Success Center staff to include but not be limited to: Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send, receive, and distribute mail, e-mails, and telephone calls and monitor the Student Success Center email and voicemail.
- Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
- Use of imaging system to link relevant documents to electronic student record.
- Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
- Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.
- Assist Testing Center with coverage
- Provide support with placement testing, exemptions, and scheduling
- High School diploma or GED required with 3 years work related experience required OR
- Associate's degree may be preferred with 1 to 2 years work related experience required
- Proficiency in computer skills required
- Excellent communication, both written and oral required
- Specialized training in specific software or process may be required
- Customer service skills
- Problem-solving skills
- Ability to take initiative and work with minimal supervision
- Ability to multitask
- Attention to detail
- Ability to maintain confidentiality
- Ability to prioritize workload
- Ability to use some discretion and judgment
- Ability to work within a team-oriented setting
Recommended Jobs
Line Cook
Line Cook: La Chinesca in search of a line cook with attention to execution, detail, and cleanliness. We are a high volume Mexican restaurant with an emphasis on Chinese ingredients. We are lookin…
Project Manager (R&D NPD)
Job Description Supporting R&D team on a new product development project. Managing project schedule, timeline, budget, and documentation. We are a company committed to creating diverse and…
Director of Member Experience
More about the job at White Manor Country Club in Malvern, PA! Director, Member Experience (FLSA Classification: Exempt) , you will be responsible for developing, implementing, and promoting progra…
Full-Stack Developer
Full-Stack Developer Clymer, PA Take responsibility for end-to-end delivery of internal software systems, SaaS tools, and supporting infrastructure from rough concept through live production. …
Apprentice Plumber
We are looking for an experienced Apprentice Plumber with 2+ years experience to join our team. Job Overview: As an Apprentice Plumber, you will work under the guidance of experienced plumber…
Stock Keyholder, PT
Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and …
Electrical Field Engineer
We are representing a leading, industrial, full service engineering firm that is searching for an Electrical Field Engineer in the Greater Pittsburgh, PA area. Requirements: ~4-year BS degree …
Direct Care Professional
Job Title: Direct Care Professional (Direct Support Professional) Location: Pittsburgh, PA area 15227 Industry: Human Services / Developmental Disabilities Pay: $17 – $18/hour for Direct Su…
B2B Field Sales Representatives
Philadelphia, PA| Field-Based Base $40,000 + Uncapped Commission | Realistic Earnings $75K–$110K+ As businesses look ahead to the new year, we’re expanding our Philadelphia field sales team and …
PT Manufacturing Technician
About Maitri Medicinals: Maitri Medicinals’ vision is to cultivate, produce and dispense quality medical marijuana products for Pennsylvania patients who suffer from qualifying medical condition…