Technical Specialist III-Boston, MA (Remote)

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit .

Position Summary

You will provide technical service to Sealed Air customers and promote the use of Sealed Air Cryovac packaging materials and equipment systems. You will support sales and marketing within the accounts by completing both external and internal service call reporting, along with detailed administrative documentation, including account performance reports, customer relation management, and project updates.

Job Description

• Provide equipment troubleshooting, repair, and maintenance service to customers using Sealed Air Cryovac materials.
• Assist or coordinate/supervise customer personnel in the installation of equipment, along with training customers in equipment operation, maintenance, and sanitation.
• Inform customers of safety regulations, technical information, modifications, and improvements.
• Analyze packaging quality and production problems to determine if equipment, material, or product related.
• Advise customers in establishing preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular calls, value audits of equipment, securing parts, and advising on packaging techniques per territory business plan.
• Assist sales in supporting new products and opportunities.
• Support sales and marketing with timely completion of all administrative reports.

Qualifications

• High School Diploma or equivalent.
• Mechanically inclined and innovative.
• Valid U.S. Driver’s License.
• Ability to travel overnight 30% of the time.
• Technical school (preferred).
• Previous experience servicing Cryovac rotary and auxiliary equipment (preferred).
• Professional attitude and self-motivation.
• Time management, communication skills, and strong interpersonal, computer, and organizational skills.
• Computer technology experience – Email, Excel, Word, Google Apps, CRM.
• Ability to work cross-functionally to achieve company goals.
• Ability to use basic hand and power tools.
• Commercial or Industrial troubleshooting, installation, servicing, and programming experience.
• Experience in food packaging or other related experience.

Requisition id: 52317

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [email protected].

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