IT Help Desk Specialist

Location: Remote (USA)

Employment Type: Contract-to-Hire

About Us

Were a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike.

About the Role

As an IT Help Desk Specialist , youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows. This is a hands-on, process-driven role ideal for someone who enjoys structured problem-solving and clear, consistent execution.

Key Responsibilities

• Set up, configure, and maintain phones, laptops, and user accounts for internal team members and clients
• Troubleshoot basic technical issues (setup, connectivity, credentials) and walk users through solutions
• Coordinate onboarding and offboarding processes to ensure smooth access transitions
• Maintain organized records of recurring issues, solutions, and system changes
• Contribute to internal IT playbooks and propose process improvements to increase efficiency

Who You Are

Tech-Savvy & Reliable: You understand how systems fit together and take pride in making them run smoothly.

Clear Communicator: You can calmly guide users through troubleshooting steps and communicate solutions effectively.

Organized & Methodical: You document carefully, close loops, and ensure every issue is fully resolved.

Adaptable & Resourceful: You thrive in fast-moving environments where priorities shift quickly.

Requirements

• Experience in IT support, helpdesk, or troubleshooting roles
• Strong organizational and problem-solving skills
• Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.)
• Comfortable with occasional local travel for on-site setups or verifications

Bonus Points

• Experience supporting small, fast-paced startup teams
• Exposure to both client-facing and internal IT support environments
• Familiarity with documentation and process-building for IT operations

Why Join Us

• Competitive hourly pay with long-term growth potential
• Structured workflows and clear documentation standards
• Direct impact on the reliability and scalability of a growing company
• Collaborative environment where precision and initiative are valued