IT Support Engineer

Job Details:

IT Support Engineer II – Hybrid | Devon, PA

We are seeking an experienced IT Support Engineer II to join a growing IT team in a senior, hands-on support role. This position is responsible for advanced troubleshooting, systems administration, project execution, and mentoring junior support staff. Initial training will be onsite, with hybrid flexibility available after onboarding.

Responsibilities

• Provide Tier II technical support and serve as an escalation resource for complex issues.
• Troubleshoot and resolve problems involving endpoints, Microsoft 365, identity management, and collaboration tools.
• Administer and support Windows environments, Active Directory, Entra ID, Group Policy, Windows Server, and PowerShell.
• Support endpoint imaging, provisioning, asset management, deployment, and hardware troubleshooting.
• Diagnose and resolve network-related issues involving DNS, DHCP, VPN, email, TCP/IP, and SSL.
• Perform root-cause analysis and implement solutions to prevent recurring issues.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Lead IT projects and coordinate with internal stakeholders and vendors.
• Mentor junior support team members and promote support best practices.
• Participate in a rotating on-call schedule with additional compensation.

Requirements

• 4+ years of hands-on desktop support experience in Windows environments.
• Strong knowledge of Microsoft 365, Active Directory, Group Policy, Windows Server, and PowerShell.
• Experience troubleshooting complex technical issues and taking ownership through resolution.
• Understanding of networking concepts including DNS, DHCP, VPN, SSL, OSI Model, and TCP/IP.
• Excellent written and verbal communication skills.
• Ability to work independently and exercise sound judgment.
• Ability to lift up to 50 lbs., climb ladders, and stand or walk for extended periods.

Preferred Qualifications

• Relevant IT certifications.
• Experience with Microsoft administration.
• Exposure to data cabling or computer facilities maintenance.

Location: Devon, PA (Hybrid after onboarding)
Schedule: Monday–Friday, 8:30 AM–5:30 PM
Type: Full-Time
Additional: Participation in a rotating on-call schedule with additional stipend compensation.

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