Import Parts Counter Associate

Description

The Parts Counterperson sells, at retail, parts to all available customers over the counter, through the shop or on the phone.

Pull purchases from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.

Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.

Set up orders for daily shipment, delivery, or pick up.

Verify “will call” and “back order” files weekly and return to vendors, or stock those items not required. Solicit assigned accounts by phone.

Assist service technicians in selecting parts needed for repairs in process.

Order parts not in stock if, after discussion with ASM, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.

Notify the ASM and the customer that ordered parts have been received.

Answer parts phones when front counter is overloaded.

Ensure that before parts can be charged out, the Technician presents a repair order.

Be friendly, professional, and efficient when working with all customers, both on the phone and in person.

Provide the same high level of service to the other dealership departments as is given to other customers.

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.

Ensure that all charge back sales are signed by the customer.

When making tax exempt sales other than to a charge or cash account, ensure that the customers’ full name, address, ICC number, and signature is obtained.

Present the customer with a copy of the invoice. When doing business with regular cash customers, ensure that their “cash account” numbers are recorded to assure proper customer tracking.

When a credit card is declined, notify the credit department. If they are not available either decline to charge the purchase or release the credit hold in accordance with the dealership’s guidelines.

Keep front and rear counter areas clean and uncluttered.

Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.

Keep current on new products and product updates.

Participate in all training programs that are made available.

Participate with the Parts Manger in maintaining a Lost Sale Tracking program.

Clean computer terminals and printers daily.

Must be legally and technically able to operate company and customer vehicles.

Must be insurable by company insurance carrier.

Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

QUALIFICATIONS:

High School Diploma or the equivalent. Ability to read and comprehend instructions and information.

One year of experience in an automotive parts department.

One year of sales experience. Ability to work well with the public, sometimes with several customers at a time.

Must have a valid driver license and have and maintain an acceptable, sage driving record.

Will be required to wear a dealership uniform at all times.