Retail ambassador

Category/Area of Expertise: Distribution

Job Requisition: 463640

Address: USA-PA-York-4875 Susquehanna Trail

Store Code: DC York Grocery PA (5106162)

ADUSA Distribution is the distribution company of Ahold Delhaize USA, providing distribution services to one of the largest grocery retail supply chains in the nation. ADUSA Distribution receives, stores, manages inventory, and ships fresh and non-perishable product throughout the network of local brand stores. ADUSA Distribution facilities handle a mix of product types, including fresh, frozen, grocery and health and beauty care items. Our team is supporting the supply chain network evolution to an integrated self-distribution model of the future, serving leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. To learn more about our company and the other supply chain companies of Ahold Delhaize USA, visit

Primary Purpose

As a retail ambassador, you will be the primary point of contact between our Supply Chain Campuses and the Retail locations they support. You will have day to day operational interaction and support with retail, schedule ongoing meetings and conferences between the groups, and identify areas for education and improvements in common procedures

Duties And Responsibilities

Communication (Daily)

• Function as point person to receive calls and communications from retail partners.
• Forward concerns promptly to appropriate areas within the operation or relevant subject matter experts.
• Communicate any variance or information that may impact store operations to retail location leadership.
• Proactively solicit feedback from retail leadership on service levels, specific store location requests, or areas of concern.
  
  

Connection (Weekly)

• Report out to campus leaders on current trends and consistent areas of concern in order to help create improved relationships and performance
• Schedule regular meetings for all levels of leadership to interact with partners in retail
• Schedule regular store visits for campus leadership team
  
  

Education

• As a result of feedback from daily and weekly activities, schedule and create educational opportunities to advance cross functional understanding between the campuses and retail locations
• Engage subject matter experts to conduct classes
• Create opportunities and schedule retail visits to local campuses for team building and classroom-based education.
  
  

Qualifications

• 1 year of Distribution, Transportation, or Retail experience
• Working knowledge of Distribution, Transportation, and/or Retail operations
• Basic computer and clerical skills
• Ability to communicate to all levels of operations and external partners
  
  

Preferred Requirements

• 3 years' experience in Distribution, Transportation, or Retail
• 1 year of clerical or specialist position experience
• Working Knowledge of Microsoft Outlook
• Working Knowledge of Microsoft Excel
• Good communication, verbal, and written skills
• Good time management
• Good attention to details and follow through
• Good organizational skills
• Strong customer service
• Quality focus
• Basic problem solving
• Basic Documentation skills
• Phone and email skills
• Able to analyze information
• Able to multitask
• Knowledge of company standard practices
• Able to communicate well by email, phone and present in person
• Able to communicate and complete required record keeping functions
• Able to articulate and align associates with department and business goals
• Must be able to work needed schedule to perform assigned duties
• Able to communicate to all levels of leadership within the company
  
  

We are an organization that values diversity and encourages all qualified individuals to apply without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. Our organization is committed to working with and providing reasonable accommodations to individuals with disabilities, including applicants. If you have a disability and require assistance in the application process, please email [email protected]