Service Advisor - Shults Lincoln
Service Advisor – Shults Ford Lincoln Deliver Premium Service. Grow With a Luxury Brand. Shults Lincoln in Wexford—Western Pennsylvania’s leading Lincoln dealership—is seeking a Service Advisor to join our luxury service team. If you’re motivated, customer-focused, and passionate about delivering 5-star experiences, this is your chance to build a rewarding career with a premium brand. What You’ll Do:
- • Welcome customers with professionalism in a luxury environment.
- • Schedule service appointments and manage shop workflow.
- • Document customer concerns and present repair recommendations clearly.
- • Serve as the link between technicians and customers, ensuring accuracy and trust.
- • Review completed work and invoices with customers at pick-up.
- • Follow up to build long-term customer relationships.
- • Achieve service sales and customer satisfaction goals.
- • Stay current on Lincoln products, recalls, and service updates.
- • Service Advisor or automotive experience preferred, not required—strong customer service skills from any industry welcome.
- • Excellent communication and relationship-building abilities.
- • Ability to thrive in a fast-paced, team-oriented environment.
- • Basic automotive knowledge (Lincoln experience is a plus).
- • Proficiency with Reynolds & Reynolds or similar systems.
- • Valid driver’s license and clean driving record.
- • Competitive pay + performance bonuses.
- • Full benefits package – health, dental, vision, and 401(k) with match.
- • Paid time off + holidays – including Sundays off.
- • Employee discounts on vehicles and service.
- • Luxury brand training & certifications to help you grow.
- • Family-owned dealership culture – supportive, team-focused environment.
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