Director Business Solutions

The Director of Business Solutions is a leadership role responsible for driving end-to-end solution design, delivery, and operational transformation across IBX business functions. This role partners with executive leadership, operations, and technology teams to design scalable solutions, improve operational performance, and enable strategic initiatives across the enterprise.

This position:

Drives complex initiatives independently and delivers measurable outcomes

Navigates ambiguity and leads through transformation

Connects business strategy to execution across multiple domains

Influences at the executive level while staying close to operational detail

Key Responsibilities

1. Strategic Solution Leadership

Lead the design and execution of enterprise business solutions aligned to IBX strategic priorities

Translate business needs into scalable, cross-functional solutions spanning operations, technology, and vendor ecosystems

Identify opportunities to modernize platforms, improve efficiency, and reduce cost

2. End-to-End Program Delivery

Own delivery of large, complex initiatives across enrollment, billing, claims, and customer operations

Drive coordination across business, IT, vendors, and external partners

Ensure execution against scope, timeline, budget, and quality objectives

3. Cross-Functional Partnership

Partner with Operations, Product, Finance, and Technology leaders to align solutions

Act as a key liaison between business stakeholders and technical teams

Support enterprise initiatives such as platform migrations, new product launches, and vendor integrations

4. Operational Optimization

Lead initiatives to improve operational performance (turnaround time, accuracy, scalability)

Identify root causes of operational issues and implement sustainable solutions

Establish metrics and reporting to monitor performance and outcomes

5. Team & Talent Leadership

Mentor team members and promote continuous improvement

Build a high-performing delivery organization focused on accountability and results

6. Stakeholder & Executive Communication

Present updates, risks, and strategic recommendations to senior leadership

Drive alignment across competing priorities and stakeholder groups

Influence decision-making through data-driven insights

Core Competencies

Strategic thinking and problem-solving

Enterprise program leadership

Healthcare operations expertise (claims, enrollment, billing, or TPA models)

Business + technology solution design

Vendor and platform integration

Executive communication and influence

Minimum Qualifications

Bachelor’s degree required (MBA or advanced degree preferred)

10–15+ years of experience in healthcare, operations, or technology leadership

Proven experience leading large-scale, cross-functional programs

Experience with platform migrations, vendor integrations, or enterprise transformations

Preferred Experience

Experience within a health plan or payer environment

TPA / self-funded / Fully Insured / ACA

Systems such as HealthEdge, FOS, or similar

Agile / hybrid delivery models

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.