Key Holder ( Part Time)
- Summary
- The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.
- Responsibilities & Competencies
- HEARTS
- Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
- Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.
- Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- HANDS
- Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
- Lift boxes from the truck and receiving area, place and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from truck to sales floor as needed.
- Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency
- MINDS
- Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
- Proactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brand.
- Assists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
- Works with store management to identify opportunities to drive the business and increase sales/profit.
- INSPIRE
- Works closely with Store Management to identify key tasks and assists in delegating them to Team Members.
- Follow-up to ensure tasks are completed well and in a timely manner.
- May act as MOD to open/close store when no member of store management is present.
- Collaborates with other Team Members or store management on projects in a professional manner.
- Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this . Please contact your manager if you have any questions regarding the limitations of the duties you can perform.
- Physical Demands
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other team members on a consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal response).
- Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above your head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2 lbs on a constant basis, 10 lbs on a frequent basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts on an infrequent basis).
- Expected Availability
- Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.
- Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to the needs of the store and the team member's availability. Relocation may be required for career progression.
- Education & Experience
- Minimum - High School Diploma or equivalent
- Minimum - 1+ years of supervisory experience in a customer centric environment
- Employee discount
- Flexible schedule
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Weekends as needed
- key Holder & Customer Service: 1 year (Required)
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
Shift:
Weekly day range:
Experience:
Work Location: In person
Recommended Jobs
Regional Continuous Improvement Manager (ABE)
Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 cou…
Public Health Records Clerk
Public Health Records Clerk Location Erie, PA : Department Public Health Location Erie County Department of Public Health Status Full Time Starting Pay Rate $12.44 Hourly Hours Per Week 37.5 Exemption…
Application Development Senior Advisors- Hybrid
The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna -Evernorth Services Inc. Responsibilities- Work on new…
Online order clerk
DexBeat is looking for dynamic and motivated online advertising workers to join our team! As a member of our team, you will be responsible for promoting the advertising services of the DexBeat platfor…
Tax Manager
Tax Manager - Reading, PA Who: A tax professional with strong technical expertise, leadership skills, and experience managing diverse client engagements. What: Lead multiple tax engagements, rev…
Nurse Practitioner Opportunity in Reading, PA making $140k + Bonus
Nurse Practitioner Opportunity Reading, PA COMPENSATION: Salary $105k-$140k plus Incentive Bonus  Role Description: Our APP provides equitable and effective value-based healthcare to loca…
Financial Data Analyst
Job Details: Financial Data Analyst Reading, PA (Hybrid) 65-80,000 Role: We are seeking a motivated Financial Data Analyst to support financial reporting, analysis, and data visualization…
Security Officer
Hours: 7pm – 7am, Weekends and Holidays At UPMC Children’s, our Security Officers are responsible for maintaining a safe and secure environment for patients, visitors, staff and all UPMC owned and…
Cardiac Monitor Tech Transport - MRI - Allegheny General Hospital - Full Time
Company : Allegheny Health Network Job Description : GENERAL OVERVIEW Transports patients throughout the facility. Performs continuous observation, interpretation and communicati…
Senior ME/EDS Routing Design Engineer
Who We Are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will …