Paratransit Driver Trainer

DRIVER TRAINER

Job Description | Operations Department

DEPARTMENT

Operations

REPORTS TO

Training Supervisor / HR Manager

FLSA STATUS

Non-Exempt

SCHEDULE

40 Hours per Week

POSITION SUMMARY

The Driver Trainer is a collateral duty position within the Operations Department, responsible for delivering comprehensive, hands-on training to new and existing paratransit drivers. This role plays a critical part in ensuring safe, efficient, and compliant transportation services for passengers who depend on paratransit to meet their daily needs.

KEY RESPONSIBILITIES

Training Delivery

• Conduct behind-the-wheel and classroom instruction for new driver trainees in accordance with established training curricula.

• Provide instruction in defensive driving techniques, vehicle pre-trip inspection procedures, and safe vehicle operation.

• Train drivers on Passenger Assistance Techniques (PAT) and sensitivity awareness, ensuring respectful and safe interactions with passengers of varying abilities.

• Teach proper use of mobility aid securement equipment, including wheelchair tie-downs and occupant restraint systems.

Operations & Compliance

• Instruct trainees on manifest completion, scheduling systems, and route management protocols.

• Provide training on radio operations, communication procedures, and dispatcher protocols.

• Ensure all training activities comply with Community Transit, ADA, and applicable federal and state regulations.

• Document training progress, skills assessments, and trainee evaluations in accordance with departmental recordkeeping requirements.

• Report on trainee performance concerns to the Training Supervisor (Risk manager) and or HR Manager in a timely manner.

QUALIFICATIONS & REQUIREMENTS

Education & Licensing

• Valid, unrestricted commercial or appropriate class driver’s license

• Current medical examiner’s certificate (DOT physical), if applicable

• High school diploma or GED equivalent

Experience

• Minimum 2 years of paratransit or fixed-route transit driving experience

• Clean driving record with no preventable accidents in the past 3 years

• Prior training, coaching, or supervisory experience preferred

Knowledge & Skills

• In-depth familiarity with Delaware County and surrounding service areas

• Proficiency in map reading and GPS navigation systems

• Strong passenger assistance and ADA sensitivity skills

• Excellent verbal communication and interpersonal skills

• Ability to provide constructive feedback and performance coaching

• Strong attention to detail and commitment to safety and compliance

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Work is performed in both indoor classroom and outdoor/vehicle environments; exposure to varying weather conditions is expected.

• Must be able to assist passengers, including lifting and securing mobility devices up to 50 lbs.

• Schedule is flexible and determined in conjunction with regular driving duties; training assignments may vary.

HOW TO APPLY

Qualified candidates should submit a formal letter of interest detailing relevant experience and qualifications to:

Jill Justis, Human Resources Manager

[email protected]