Business Systems Analyst - Salesforce

Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating with the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system. You will work on projects that entail the Intake Process as a framework, working with business stakeholders, IS colleagues, and partners to translate business needs into solutions.

Why join us:

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you‘ll do:

• Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems.
• Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).
• Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation.
• Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.
• Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes.
• Work proactively on business issues to identify risks and minimize impact to the business.
• Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
• Provide technical documentation when required.
• Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations.
• Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

What you bring:

• University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role.
• Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset.
• In-depth knowledge of information technology and the software development life cycle (SDLC), including hands-on involvement in QA testing activities such as test planning, execution, and defect tracking
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences.
• Proven ability to lead and facilitate cross-functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes.
• Team player who is comfortable participating in a variety of multi-disciplinary teams.
• Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences.
• Exceptional customer service skills.
• Ability to multitask and handle multiple deadlines and changing priorities.
• The ability to advocate change and influence outcomes in areas without any direct responsibility.

The expected annual salary range for this role is $75,000-$85,000 USD a year.
Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, candidate’s geographical location, as well as market and business considerations.
Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [email protected] to let us know how we can enhance your experience.