Senior Marketing Operations Manager

Job Description

Job Description

We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savings—and we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future.

Position Summary:

The Senior Marketing Operations Manager will be responsible for building the foundation of Marketing Operations at Pareto Health, championing best-in-class process, project management, and marketing technology initiatives. This role will foster a high-performing culture, enabling strategic, agile, and data-driven marketing execution to drive measurable business growth.

Key Responsibilities:

Operational Excellence & Workflow Design

• Redesign and scale a marketing intake system with standardized criteria for submission, prioritization, and workflow management.
• Own the end-to-end intake process, including creative brief development, planning timelines, kickoff meetings, and repeatable project templates.
• Develop and document Standard Operating Procedures (SOPs) for project scoping, sprint planning, and agile workflows.
• Implement a comprehensive project governance model that includes tracking Directly Responsible Individuals (DRIs), regular audits, and closure processes such as retrospectives and documentation reviews.

Performance Management & Strategic Enablement

• Own the development and report out of a performance reporting framework that integrates team OKRs and visual dashboards to track efficiency, velocity, and milestone completion.
• Provide transparency and strategic alignment across stakeholders through data-driven insights and performance metrics.
• Design and deliver enablement programs including onboarding, training, and best-practice adoption for project management tools and processes (e.g., Asana).

Cross-Functional Program & Initiative Management

• Lead the execution of cross-functional marketing initiatives aligned with department OKRs, ensuring timely and cost-effective delivery.
• Manage a portfolio of strategic projects such as Martech implementations and sales enablement initiatives (e.g., SKO event deliverables).
• Develop and lead key marketing operating cadences including All-Hands, weekly updates, and team offsites to reinforce alignment and communication.

Required Skills & Experience:

• 6–8 years in Marketing Operations, Project Management, and/or related roles.
• Experience with leading a high-performing marketing operations function—focused on clarity, accountability, and the connection between daily execution and strategic goals.
• Strong proficiency with Asana (or equivalent PM software) and marketing automation tools (e.g., Pardot, HubSpot, Salesforce).
• Proven ability to lead cross-functional initiatives with minimal oversight.
• Technical proficiency with building reports within tools like PowerBI/Tableau, Salesforce, Marketing Automation (Hubspot, Pardot).
• Experience reporting marketing effectiveness and actionable performance metrics.
• Ability to think strategically while executing tactically.
• Highly organized, detail-oriented, and proactive communicator

We are guided by our values:

Fire in the belly

The drive to learn, to improve, and to deliver outstanding value every day.

See the field

The ability to see the big picture and prepare to meet tomorrow's needs.

Get it done right

The passion to produce at higher rates and to the highest standards.

For the greater good

A united community creating better health benefit solutions for all.

Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address. Disclosures: ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. California Applicants : See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.