Aftermarket Sales Manager

Aftermarket Sales Manager

Job Title: Customer Care Representative / Aftermarket Sales

Location: Remote, Ideally based around PA or IN

Salary: $100,000 +Bonus

Industry: Machine Manufacturer - Bakery Equipment

Job Description

The Aftermarket Sales Manager, North America is responsible for building and maintaining strong relationships with our customers throughout North America. This role plays a key part in ensuring customer satisfaction, responsiveness, and aftermarket sales growth by regularly visiting customers, identifying their needs, and providing tailored solutions for parts and service projects.

The ideal candidate will be proactive, customer-focused, and highly organized, with strong communication and technical skills.

Key Responsibilities

Customer Engagement & Relationship Management

• Visit all North American customers annually to maintain relationships and strengthen partnerships.
• Serve as a key point of contact for customer inquiries, parts projects, and service needs.
• Works closely with our internal teams to ensure tasks are completed in a timely fashion.
• Act as a voice of the customer, ensuring their feedback is communicated to internal teams.

Sales & Quoting Support

• Identify and assess customer needs for aftermarket parts, upgrades, and service opportunities.
• Prepare and present quotes for parts projects in coordination with the internal sales team.
• Work closely with engineering, sales, and service teams to develop tailored customer solutions for R&M Projects.

Communication & Reporting

• Document and communicate customer interactions, requests, and follow-ups to internal teams.
• Provide insights from customer visits to help improve customer experience and service offerings.
• Maintain records of visits, issues, and opportunities in company CRM or reporting system.

Requirements

• 3+ years of experience in customer service, sales, or field service support (industrial machinery preferred).
• Strong interpersonal and relationship-building skills with a customer-first mindset.
• Ability to generate quotes and communicate technical information effectively.
• Willingness to travel extensively (50-60%) across North America.
• Experience in OEM machinery, food processing, or industrial equipment is a plus.
• Proficiency in MS Dynamics CRM systems, Microsoft Office Suite, and basic quoting tools.

This position may suit applicants from the following backgrounds: Sales Engineer, Key Account manager, Aftermarket Sales, Customer Care Rep

To find out more, simply click Apply or contact Sam Robinson on 215 999 6430 or email [email protected]

Job Ref: 2685

All applicants must live in the USA and be eligible to work and live in the USA. Please note, our client is unable to offer sponsorship or Visa support for this role.

Due to the sheer volume of applications, we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.

Axion Recruitment is acting as the recruitment agency for this role, it is a direct hire position.

IND2

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person