Scrum Master

Position Title: Scrum Master

Position Location: *These Two Hubs ONLY*
Pittsburgh PA - Two PNC Plaza
620 Liberty Ave
Pittsburgh, PA 15222

Cleveland OH - Strongsville Technology Center
8100 Mohawk Dr.
Strongsville, OH 44136

Provide locations/flexible work by preference:
1. Most Preferred – Pittsburgh
2. Second Preferred – Cleveland
*Manager is not looking to source out of any other tech hub that is not listed at this moment*

Ability to work remote: Yes, 3 days in office, 2 remote
Target Start Date: 08/25/25
Intended length of Assignment: 02/27/26

Function of the Group: Mitigation on the enterprise level – automate manual processes

Initiatives/Projects: Team has their hands in a lot of other teams, deployments to help automate process for the cab domain groups that review CRS. For PGA organization we automate
things like title changes and do a lot of regulation automation. We’re automating sending out bank letters, bots that deal with fraud (holds/no hold on accounts). We deal with access certifications at the enterprise level for any type of OIM entitlement. Partnering up with PGA group, doing a lot of work for them including mortgage banking and mortgage lending bots.
Industry background: Banking / Finance / Technology

Team Dynamic: Devs / QEs/ BSAs team of 12, majority offshore

Roles and Responsibilities:

• Working with different lines of business
• JIRA board responsibility
• Responsibility for the Agile meetings we have , the planning, daily stand ups
• Communication across team
• Scheduling work across Dev’s and QE, who will complete what throughout each sprint.
• Speaking with team to find issues and then address issues with tech lead or another QE lead

Must Have Technical Skills:

• Jira
• Knowledge Microsoft Office
• Sharepoint

Flex Skills/Nice to Have:

• ServiceNOW
• Knowledge of RPA technologies (any kind of automation technology, automation anywhere, blur prism, microsofts technology, etc.)

Soft Skills:
Willingness to listen, to improve and make the process more efficient.
- Strong written and verbal communication
- Leadership qualities; be willing to work alongside testers and developers to stay on track to get the job done.
- Experience working with Onshore and Offshore teams, Onsite presence

Education/Certifications:

• Will look at experience in lieu of education
• SAFe certification, scrum master cert

Screening Questions:
Please tell me about a time in the past where you have had to deal with the line of business shuffling priorities too much which ended up impacting the team. How did you address this?

Summary:
The main function is to guide a team to use Agile and Scrum practices and values to meet customer needs. The typical Scrum master coaches a team to perform all task according to scrum processes.

Job Responsibilities:

• Facilitate daily stand-ups and supporting the team in following the Scrum delivery process..
• Handle traditional project management duties including: scope definition, staffing, communication of status to clients and partners, and risk/issue management.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Author user stories, acceptance criteria and execute a portion of the testing on projects.
• Serve the team and product owner in turning requirements into the working software.
• Ensure product quality expectations are defined and known across the team. Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.
• Evaluate data processing proposals to assess project feasibility and requirements.

Skills:

• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Knowledge of computer software, such as Visual Basic, Java, SQL, etc.

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field or equivalent work experience required
• MBA or other related advanced degree preferred.
• ScrumMaster Certification Preferred but not required
• 3-6 years experience required.

Skills:?????
JIRA??Yes???2 - 4 Years?
Microsoft Office knowledge????Yes???2 - 4 Years?
Sharepoint??Yes???2 - 4 Years?

Share your resume with [email protected] . Also connect me at LinkedIn : (16) Ariz J. Khan | LinkedIn

Ref: #404-IT Pittsburgh

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.