Customer Care Specialist

Job Description

Job Description

Customer Care Specialists: Make a Great Living, Help your Community

Greater Philadelphia Health Action, Inc. is a Federally Qualified Health Center known to be the largest healthcare provider in the greater Philadelphia area. With joint-commission accredited Health Centers providing compassionate and affordable healthcare services throughout Philadelphia regardless of an individual’s ability to pay.

Due to unprecedented growth, we are presently seeking Customer Care Specialists to work at the Carl Moore Health Center location. With demonstrated performance, we offer an ability to work from home. Responsibilities include:

• Ability to quickly and accurately process incoming phone calls in a high-volume call center.
• Ability to navigate electronic systems to document and process customer requests
• Ability to actively listen, take questions and deliver feedback related to patient inquiries
• Ability to process requests following established protocols and workflows within a complex health system
• Ability to summarize, process, and task appropriately messages and complaints following established protocols and procedures
• Provide patients with accurate and timely health information services.
• Analyze a customer/patient’s service needs and refer to other departments and sites for follow-up, as needed.
• Identify and escalate priority calls, appropriately and as needed.
• Promote GPHA’s vision and mission to staff, patients and the public at large.
• Maintain confidentiality regarding patient/client and employee information.

Requirements: High School Graduate or equivalent with a minimum of one year Call Center experience preferred. Prior health care experience is a plus, medical terminology, preferred. Good typing skills and computer experience is a must. Must be detail oriented and possess an ability to deal with people empathetically and effectively to obtain necessary health information. Possess the ability to remain calm during stress/emergency situations. Ability to work with a wide range of staff, patients, insurance companies and other health systems. Must be able to sit at a workstation for long period and be able to follow administrative practices, procedures and guidelines. Must have a clear speaking voice. Must be professional and cordial while answering the phone and handling patient requests.

GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and Free Malpractice Insurance...and many positions have Flexible, Hybrid or REMOTE WORK Schedules.

At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.

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