Director of Advancement Operations and Reporting

Director of Advancement Operations and Reporting Location Wilkes-Barre, PA (Downtown area) :

Director of Advancement Operations and Reporting

Classification

Exempt, Full-Time, 12-Month

Department/Division

Institutional Advancement/Institutional Advancement

Reports To

Vice President for Institutional Advancement

Institutional Advancement Opportunity

King's is at an exciting moment in its history. The College is in a place of strategic growth, and incredible opportunity as we recently completed the $56M Send Us Forth Campaign . The College seeks a Director of Advancement Operations and Reporting to develop, implement and oversee processes that ensure the accuracy, completeness and consistency of constituent data, to provide technology management, user training and support, and maximizing the functionality of the College's constituency relationship management system (CRM). The successful candidate will join a team of energetic and enthusiastic professionals committed to the King's mission.

Job Function

The Director of Advancement Operations and Reporting has significant interaction with King's College Institutional Advancement (IA) staff and will oversee the processes, and day-to-day activities that ensure the accuracy, completeness and consistency of constituent and gift data into the constituency relationship management system (CRM), Raiser's Edge NXT, and its effective use for the College. This role is responsible for ensuring the accuracy and integrity of alumni and donor information, including data input and output, gift processing and acknowledgment, traditional and dashboard reporting, technology management, and user training and support.

The Director of Advancement Operations and Reporting will provide support to IA staff by providing technical support, administering user accounts, implementing policies for data entry, conducting system and data audits, providing training, and making sure the database effectively captures constituent and donation information. This role will be the advancement data and technology liaison within IA and within the College, communicating on a regular basis to ensure the database strategies and systems are effectively operating with other College systems and resources.

The Director of Advancement Operations and Reporting develops and implements data quality controls, policies, and procedures. This position stays abreast of data integrity processes and methods, and of current and emergent technologies that enable the collection and maintenance of advancement-related data. Additionally, they will be the primary liaison between IA and Blackbaud, owner of Raiser's Edge NXT; the database of record for King's College for all alumni and donor information, as well as other technologies where appropriate.

The Director of Advancement Operations and Reporting supervises all gift and pledge processing, monitors all IA reporting needs (including monthly contribution reports, board reports, campaign reports and the annual Voluntary Survey of Education report), and coordinates the use of forms as they relate to business processes. The Director of Advancement Operations and Reporting provides strategic counsel to stakeholders and IA leadership as it relates to technology and reporting needs and serves the IA division as a process improvement/change manager, implementing and adopting automation and industry best practices as they relate to the advancement operations function of the College.

Essential Elements

Leadership

· Works collaboratively across the Institutional Advancement (IA) team and within the College.

· Ensures data integrity that allows senior management and fundraising leadership to set effective strategies and objectives for engagement and fundraising programs.

· Collaborates extensively with advancement staff to document, establish and disseminate best practice in data management, querying, and system utilization.

· Trains all IA staff members on the appropriate use of NXT, affiliated Blackbaud solutions, and associated APIs related to their individual roles.

· Assures IA staff members enroll in and receive advanced Blackbaud training and/or certifications as appropriate to each of their positions.

Database Management

· Provides oversight for the data entry of all alumni, donor, and other pertinent constituent information in NXT and related alumni and donor data and systems.

· Ensures proper data syncing and integration between NXT and NetCommunity, and between NXT and the College Administrative database, Colleague.

· Implements and manages quality controls through audits to ensure accurate processing of all alumni and donor data. Builds data processes to ensure data accuracy. Sets the standards for data accuracy.

· Ensures the database is functioning as a robust CRM, with appropriate use of all areas within NXT and ancillary solutions including functionalities such as attributes, codes, media, notes, events, and actions for constituents in NXT.

· Serves as a resource for advice or information related to the NXT database, including knowledge of all system updates that occur.

· Conducts ongoing work to maintain and improve overall data health in NXT and all related systems through data appends and updates such as NCOA based on the data management plan.

· Creates and implements a data management plan; to include document maintenance of processes and procedures.

· Leads efforts to correct or resolve linking/syncing of NXT to related data streams.

· Uses critical thinking skills, applies logic and strategies to identify the strengths and weaknesses of issues; collaboratively address challenges and create solutions.

· Develops and implements a training program for IA staff on current and new features within NXT incorporating Blackbaud training solutions; create and implement training for new staff members.

Reporting

· Primary developer of all reporting needs for the IA division; handles intermediate and advance reporting requests of IA division.

· Provides counsel to division leadership on reporting and compliance requirements and develops new reports through collaboration with division leaders based on expert knowledge of system capabilities.

· Responds to reporting requests from other divisions of the college.

· Handles all requests for gift related information from the Business Office/external auditors.

· Maintains continuity and parity in reporting between other College databases (including but not limited to: Registrar, Business Office, IITS, Academic Affairs and Student Affairs).

Required Skills, Training, and Experience

· Bachelor's degree.

· Three or more years of experience preferred working in a cloud-based hosted system, preferably in a higher education setting.

· Exceptional knowledge and experience with Raiser's Edge/NXT database, Almabase, Microsoft Suite (Including PowerAutomate) and other APIs, preferred.

· Strong knowledge of CASE Global Reporting Standards.

· Outstanding attention to detail.

· Self-starter with advanced customer service skills and managerial experience.

· Strong written and verbal communication skills; able to effectively communicate at all levels.

· Sense of urgency and ability to manage multiple priorities.

· Ability to adapt to changing circumstances.

· Experience being the liaison for Advancement with software/service providers.

· Must handle sensitive and confidential material in the strictest of confidence.

· Exhibits highest ethical standards.

· Reflects an optimistic and a positive attitude. Sense of humor a plus.

· Excellent management, organizational, and leadership skills.

· Ability to work independently and satisfy defined metrics for success.

· Ability to work effectively with individuals of diverse backgrounds, personalities, and life experiences.

· Team player. The ability to build effective relationships with colleagues across an organization.

· Willingness and ability to work weekends and evenings as required.

Physical Conditions:

Fast paced, high-energy environment. Occasional travel, evenings and weekends are required throughout the year. Prolonged periods of sitting at a desk and working on a computer and telephone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person