Services representative

Patient Services Representative

Type: Full-time

Location: This position will be based primarily in our Lancaster office. Travel to the other offices may be required as needed.

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata, PA. OAL is a progressive practice that prides itself on quality service and patient care.

JOB DESCRIPTION

Summary/Objective: With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff.
• Prepare and distribute appropriate paperwork to the patient for signature and completion.
• Contact billing for inquiries from the patient.
• Monitoring patient wait times. Alerting appropriate staff when wait times are excessive.
• Maintain patient waiting area. Maintain cleanliness of waiting area.
• Stocking stations when required.
• Verify demographic and insurance information and update as necessary in EMR.
• Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR.
• Verify current information for upcoming appointments.
• Complete daily insurance verification for patient appointments.
• Scanning of patient medical documents for Intake, as directed or required.
• Complete and verify meaningful use fields are completed for compliance.
• Collect appropriate copays and Medical Records fees.
• Obtain HIPAA release documentation, verification of identity for Medical Records.
• Update insurance if missing or inaccurate from EMR system and report to billing.
• Scheduling follow-up appointments and tests, helping patients secure referrals when necessary.
• Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
• Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities.
• Keeping records of money collected. Balancing receipts at the end of shift.
• Other duties as assigned.

Required Education and Experience:

• High school diploma or GED is required.

• Minimum one year of customer service experience is required.

Preferred Education and Experience:

• Medical background preferred.

• Associate's and/or a Bachelor's Degree is preferred.

• Minimum one year of EPIC experience.

• Strong computer skills.

• Excellent communication skills.

Travel:

• May be required to travel to all five office locations as needed.

Our Commitment to Inclusivity:

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [email protected].