Enrollment Case Manager

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 360 Management LLC:
At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact.
We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals.
Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you.
Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.
 
Job Title: Enrollment Case Manager
Location: Erie County, Pennsylvania (on-the-road position – must reside within the county applied for)
Department: Pennsylvania Independent Enrollment Broker (PA IEB)
Work Hours: 8:30 am – 5:00 pm
Training: Four weeks of training

About the Role:
The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting intake visits, facilitating eligibility determinations, and helping applicants connect to essential care services. This field-based role provides meaningful, hands-on support to individuals and families across the community.

Responsibilities and Impact:
As an Enrollment Case Manager, you will:

• Conduct in-home intake visits and assessments to support waiver eligibility applications.
• Travel throughout the county to applicants’ residences, nursing facilities, and shelters, ensuring documentation is complete and accurate.
• Provide clear, unbiased information about service options, rights, and program processes.
• Follow up with applicants and families to help them meet eligibility requirements.
• Build trusting relationships with community organizations, service providers, and advocacy groups.
• Identify and escalate case documentation using Microsoft Office and electronic record systems.
• Complete outreach or administrative duties when not in the field.
• Attend required meetings, trainings, and team discussions.

These responsibilities are not exhaustive; additional tasks may be assigned.

Minimum Qualifications:

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• At least one year of experience in social work, case management, or client assessment.
• Proficiency in Microsoft Office Suite and electronic documentation systems.
• Valid driver's license and willingness to travel extensively within the county
• Ability to pass a background check; no affiliation with OLTL providers.

Standout Qualifications:

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and work independently in a field-based environment.
• Experience with data entry and automated case management systems.
• familiarity with healthcare networks, disability services, or enrollment processes.
• Bilingual (Spanish/English) preferred.
• Strong cultural sensitivity and community awareness.

Physical Requirements

• Frequent driving through assigned county and surrounding areas.
• Ability to sit for extended periods while maintaining alertness.
• Regular mobility required to enter homes, shelters, or facilities.
• Ability to lift up to 25 lbs. (e.g., laptop, portable printer, case files).
• Adequate vision and hearing for driving, communication, and documentation.
• Adaptability to varying environments and weather conditions.

Pay Range:
$20.50 - $21.50 with mileage and expenses fully reimbursed.

After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.

Why join us?
At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values:

• A supportive, collaborative work environment
• Professional development and growth opportunities
• Meaningful work that directly helps individuals and families access care and services
• A mission-driven culture that prioritizes quality, teamwork, and impact.

Equal Opportunity Employer Statement
360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at [email protected] .