System Administrator (Desktop Support Technician) - 26-01538

Job Title: System Administrator (Desktop Support Technician)

Location: Harrisburg, PA (Hybrid – Part-Time Telework)

Duration: Contract

Work Schedule: Onsite as needed (Telework currently temporary)

Position Overview

"Navitas Partners, LLC" is seeking an experienced System Administrator / Desktop Support Technician to provide advanced incident management and desktop support services within a multi-agency enterprise IT environment.

This role focuses on delivering high-level technical support for desktop hardware, software, network connectivity, and user account management. The ideal candidate will be comfortable working both independently and within a collaborative team environment while supporting executive-level staff and enterprise users.

Key Responsibilities

• Provide Incident Management and desktop support services

• Troubleshoot and resolve Windows and Mac OS issues

• Support Microsoft O365 applications and enterprise software

• Install, configure, and test:

  • Wi-Fi

  • VPN

  • VDI

  • Scanners

  • Printers

  • Video conferencing equipment

• Perform imaging of desktops and laptops using SCCM

• Coordinate with vendors for hardware repairs and replacements

• Deploy and configure hardware equipment

• Provide remote desktop support when onsite visits are not required

• Assist with conference room video technology setup and support

• Research and recommend modern technologies to improve performance and reliability

• Provide executive-level technical support

User Account & Directory Management (Partial Weekly Assignment)

• Create, modify, and manage user and resource accounts in Active Directory

• Create and update Distribution Lists

• Perform password resets

• Manage access and user privileges

• Utilize enterprise provisioning tools for account lifecycle management

Required Skills & Experience

• Strong experience with ServiceNow or similar asset/incident management systems

• Expert knowledge of Windows OS and Microsoft O365

• Experience with SCCM for workstation imaging

• Active Directory administration (user accounts, distribution lists, permissions)

• VPN setup, configuration, and troubleshooting

• Wireless workstation setup and support

• Desktop hardware troubleshooting (PCs, printers, scanners, video systems)

• Ability to resolve technical issues over the phone and remotely

• Strong troubleshooting and problem-solving skills

• Excellent organizational skills and ability to work under pressure

• Professional communication and strong customer service skills

• Ability to lift and transport IT equipment when required

• Ability to work independently and in a team environment

For more details reach at [email protected]

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.