Desktop Lead/Manager
Role: Desktop Lead/Manager
Location: Pittsburgh PA – Onsite
Position Type: Contact
Team Leadership & Coordination
• Lead and coordinate service delivery teams (internal and external).
• Provide guidance, coaching, and support to team members.
• Foster a culture of continuous improvement and accountability.
• Reporting & Documentation
• Produce regular reports on service performance, incidents, and trends.
• Maintain accurate documentation of processes, procedures, and configurations.
• Support audits and compliance activities.
• Continuous Improvement
• Identify opportunities to improve service quality and efficiency.
• Implement best practices and frameworks (e.g., ITIL, COBIT).
• Drive automation and innovation in service delivery.
• Risk & Compliance Management
• Ensure IT services comply with regulatory and security requirements.
• Manage risks related to service delivery and business continuity.
• Support disaster recovery and incident response planning.
Continuous Improvement
• Identify opportunities to improve service quality and efficiency.
• Implement best practices and frameworks (e.g., ITIL, COBIT).
• Drive automation and innovation in service delivery.
• Risk & Compliance Management
• Ensure IT services comply with regulatory and security requirements.
• Manage risks related to service delivery and business continuity.
• Support disaster recovery and incident response planning.
Recommended Jobs
Quality Assurance Technician
Roles & Responsibilities Ensure compliance of purchased parts delivered to Service. Utilize basic measurement tools to inspect parts (Micrometers, calipers, height gage, thread gage, scales, pi…
Administrative Assistant to Support CEO
**Company Name** Monday Wizard Headquarters: United States **Agency Timezone** United States – Pacific Time (PT) Timezone aligns with business operations and availability stated on the websi…
Customer Service and Sales Representative - Weekly Pay - Pittsburgh, PA
Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focu…
Gastroenterologist for Location 1 hour from Pittsburgh - ERCP a Plus
Gastroenterologist sought for location 1 hour from Pittsburgh. Excellent employer. Must be BE/BC. All candidates will be considered but Ideally looking for GI who is ERCP trained. New state-of-the-art…
Housekeeping/Janitor
Overview: Join a Team That Changes Lives For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabiliti…
CRNA Pennsylvania
Commonwealth Medical Services is excited to announce an opportunity for a Certified Registered Nurse Anesthetist (CRNA) to join our talented team in Pennsylvania. In this vital role, you will provide…
Back Server
Little Water is looking for a Back Server to join our team! This is a full time position, paid hourly + tips and candidates must be willing to work 40+ hours, 5 days a week. Candidates must be availa…
Senior Manager, Value Realization Leader
Why UKG : At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and e…
MDM Sales Manager/Director ( USA )
Job Description: Work Location: United States, Remote Work We are a leading MDM (Mobile Device Management) solutions provider with a team of over 300 members. Through a user-centric platform, we…
Au Pair
Seeking passionate and self-driven Au Pair with experience in providing physical and emotional care and assistance to families with multiple children. Au Pair must be able to maintain a safe and clean…