Lead Scheduler

Lead Scheduler

Lancaster, PA

If you thrive on creating calm and connection in a fast-paced care environment, you'll feel right at home with the team at Home Instead.

Why you'll love working with us:

• Leadership with Purpose: Step into a central role where your coordination and care directly impact families and caregivers each day.
• Growth Opportunity: Lead a small, growing team and help shape systems that make a lasting difference.
• Meaningful Work: Every schedule you create helps clients receive consistent, compassionate care in the comfort of their own homes.
• Collaborative Culture: Join a supportive, faith-based office that values empathy, communication, and teamwork.
• Stability & Benefits: Enjoy full-time hours, paid holidays and time off, and a team that genuinely invests in your success.

At Home Instead, we provide personalized in-home care for seniors throughout Lancaster County. From personal care and companionship to Alzheimer's, dementia, and hospice support, our mission is simple— to help families flourish forever . We're a faith-based, family-oriented team that values empathy, integrity, and service in everything we do.

What you'll do as a Lead Scheduler:

• Lead & support a small scheduling and on-call team to ensure consistent, compassionate care for all clients.
• Coordinate schedules for approximately 100 clients and 125 Care Pros, balancing availability, preferences, and coverage as a team.
• Oversee start-of-care shifts for new clients and manage schedule changes or urgent call-offs with professionalism and care.
• Collaborate closely with Client Care and HR teams to create seamless experiences for clients and caregivers.
• Monitor & adapt to scheduling trends, helping improve efficiency and client satisfaction.
• Participate in the shared on-call rotation as part of team coverage.
• Work full-time , Monday through Friday, 8:30 a.m. to 5:00 p.m., maintaining smooth daily operations and team communication.

Our Ideal Lead Scheduler:

• Experienced: At least one year of leadership experience and two or more years in hospitality, customer service, or administrative support.
• Organized & Calm Under Pressure: Balances multiple schedules, priorities, and personalities with steady focus and clear communication.
• Tech-Savvy & Adaptable: Learns new systems quickly and uses tools like Microsoft Office and ClearCare/WellSky to stay efficient and accurate.
• Collaborative & Compassionate: Works closely with teammates, caregivers, and clients with empathy, respect, and professionalism.
• Dependable & Mission-Driven: Follows through on commitments and leads with integrity, supporting Home Instead's mission to help families flourish forever.

What We Offer Our Lead Scheduler:

• $50,000-$56,000/year, based on experience
• Health insurance
• Paid time off
• Paid holidays
• Bonus & employee referral programs
• Ongoing training & professional development opportunities
• Hands-on caregiver training and a shadowing shift to better understand our mission & team
• A supportive, faith-based culture that values care, growth, and teamwork

To Apply

If you're ready to bring your scheduling expertise and heart for service to a senior care team that values integrity and excellence, we'd love to hear from you. Apply today to take the next step in your career to help families flourish through compassionate, reliable in-home care.

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REQUIREMENTS

• Experienced: At least one year of leadership experience and two or more years in hospitality, customer service, or administrative support.