Customer Service Representative - State Farm Agent Team Member
Job Description
Job Description
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Are you a licensed insurance professional with State Farm service experience looking for a fresh opportunity to grow within a high-performing agency? If you take pride in delivering exceptional customer service while recognizing cross-sell opportunities, The Haviland Agency wants to hear from you. Were seeking a Customer Service Representative who can hit the ground runningbringing both technical knowledge of State Farm systems and a passion for building meaningful client relationships. Youll be instrumental in supporting our customers while helping to grow and retain our book through in-policy product recommendations. Why Join The Haviland Agency?
- Use What You Know Put your State Farm service experience and system proficiency
- Blend Service & Sales Earn performance-based incentives for retention and in-book product recommendations.
- Supportive Culture Work with a collaborative, experienced team that values your contributions and career goals.
- Minimal Ramp-Up Jump right into meaningful client interactions thanks to your familiarity with State Farm processes.
- Competitive Compensation Base pay with additional incentives tied to retention and growth.
- Managing client requests including billing, policy changes, and claims support.
- Conducting proactive policy reviews to identify coverage gaps and present solutions.
- Recommending appropriate products that align with client needs and life changes.
- Building strong relationships that increase retention and customer satisfaction.
- Contributing to agency growth by generating referrals and supporting team initiatives.
- Currently Licensed in Property & Casualty (Life & Health a plus).
- Minimum 1 year of State Farm agency experience (or equivalent platform proficiency).
- Confident using State Farm systems to service policies accurately and efficiently.
- Service-driven with a consultative, sales-minded approach to client care.
- Organized, detail-oriented, and proactive in communication and follow-up.
If youre ready to bring your service experience and licensing expertise to a growing agency that appreciates and rewards your efforts, apply today ! Join The Haviland Agency , where service meets opportunity and your next career chapter begins.
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