Recovery Case Manager

Position Summary:

Veterans Place of Washington Boulevard is seeking a Recovery Support Case Manager, a critical member of the RSS program, providing comprehensive care coordination for veterans with SUD, mental health conditions, and housing instability. This position links veterans to internal and external resources, monitors progress and serves as a consistent support throughout the recovery continuum.

Key Responsibilities:

• Conduct intakes, initial assessments and develop detailed Recovery Plans using SMART goals.
• Coordinate care plans addressing housing, healthcare, legal services, workforce development, and recovery.
• Refer veterans to other Veterans Place programs and external partners for community-based services and track progress on goals.
• Maintain up-to-date documentation in BestNotes and PA-WITS in line with DDAP and internal expectations.
• Participate in clinical meetings, case reviews, and program evaluations.
• Coordinate with CRSs to ensure veterans are receiving holistic care from RSS.
• Support transitions between programs (e.g., from THP to permanent housing).
• Facilitate crisis intervention and connection to detox/residential/outpatient treatment as needed.
• Ensure that the Recovery Oriented System of Care (ROSC) concepts and guidelines are incorporated into services provided.
• Record interactions and progress in the BestNotes system following HIPAA and DDAP documentation standards.
• Collaborate with other Veterans Place programs and partners to support integrated care.
• Provide wrap-around support by coordinating access to Veterans Place services (housing, treatment services, recovery support, healthcare, etc.).

Additional Duties:

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

Key Competencies:

• Ability to build rapport with vulnerable clients and maintain professional boundaries
• Strong organizational, documentation, and crisis management skills
• Commitment to person-centered, recovery-focused service planning
• Cultural competency and ability to engage with diverse veteran populations

Minimum Education & Certifications:

• Bachelor's degree in social work, Counseling, Psychology, Human Services, or related field. (Equivalent experience may be considered)
• Minimum 2-3 years of experience working in case management, homeless services, behavioral health, or recovery settings and with care coordination

• Familiarity with ASAM, trauma-informed care, and motivational interviewing
• Experience working with recovery populations, veterans, or peer support programs preferred.

• Strong organizational skills and ability to focus in high stress situations

Additional Qualifications:

• U.S. military veteran preferred.
• Preferred licensed or credentialed in PA (e.g., LSW, CADC, etc.)
• Must have a valid driver's license.
• Basic proficiency with Microsoft Office and digital platforms.

Cognitive and Sensory Requirements:

• Ability to focus on Recovery Support program details, follow through with timelines, and attend to multiple tasks and interactions.
• Ability to retain and recall information regarding clients, policies, procedures, and schedules.
• Capable of identifying issues, evaluating solutions, and making appropriate decisions independently or collaboratively.

• Ability to comprehend written and verbal information, express thoughts clearly, and communicate effectively with diverse populations (e.g., staff, veterans)
• Capacity to manage time effectively, maintain accurate records, coordinate meetings.
• Adequate visual acuity (with or without corrective lenses) to read documents, use a computer, and observe participants in meetings or events.
• Adequate auditory ability (with or without assistive devices) to understand conversations in person, over the phone, or in virtual meetings.
• Clear verbal expression to articulate expectations, deliver feedback, and conduct presentations

Working Conditions and Expectations:

• On-site position based at Veterans Place residential campus
• Hours will be Monday-Friday 8am-4pm or 9am-5pm; occasionally flexing of the work schedule may be required depending upon program needs
• No on-call required
• Requires daily veteran interaction and weekly in-person meetings
• Expected to demonstrate high standards of professionalism, cultural humility, and integrity
• Must remain calm and solution-oriented when working with individuals in crisis or emotional distress

EEO Statement: Veterans Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job posting will close in 30 days, applications will be kept on file for 1 year.