Enrollment Case Manager

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

About 360 Management LLC:
At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people-first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact.
We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals.
Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast-growing, mission-driven company where your work makes a difference, 360 Management LLC is the place for you.
Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.
 
Job Title: Enrollment Case Manager
Location: Lancaster County, Pennsylvania (on-the-road position – must reside within the county applied for)
Department: Pennsylvania Independent Enrollment Broker (PA IEB)
Work Hours: Monday – Friday, 8:30 am – 5:00 pm

About the Role:
The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating eligibility determinations to help individuals and families access essential care services. This role combines field-based responsibilities with remote administrative tasks, contributing to timely and accurate program enrollment.

Responsibilities and Impact:
As an Enrollment Case Manager, you will:

• Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties.
• Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations.
• Provide complete case management support from referral through program enrollment or closure.
• Maintain accurate applicant records and data tracking using Microsoft Excel.
• Offer clear, unbiased information regarding service options, rights, and program processes.
• Travel within an assigned area using reliable, independent transportation.
• Complete outreach or administrative work when not conducting field visits.
• Attend required meetings, trainings, and team discussions.

These responsibilities are not exhaustive; additional tasks may be assigned.

Minimum Qualifications:

• Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field.
• Experience in case management, social services, or a related field.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong organizational, documentation, and communication skills.
• Proficiency with Microsoft Excel, Word, and Teams.
• Reliable transportation and valid driver’s license.
• Ability to adapt quickly to changing processes and requirements.
• Familiarity with COMPASS or similar eligibility systems

Standout Qualifications:

• Background in healthcare networks, disability services, or public benefit programs.
• Bilingual in Spanish/English.
• Strong cultural sensitivity and community awareness.

Physical Requirements

• Frequent Travel throughout assigned areas of Pennsylvania.
• Ability to sit for extended periods while maintaining focus during documentation or communication.
• Regular mobility for entering homes, shelters, and facilities.
• Ability to life up to 25 lbs. (computers, case files, and materials).
• Adequate vison and hearing for driving and communication.
• Capacity to adapt to a range of home and outdoor environments.

Pay Range:
$20.50 - $21.50 with mileage and expenses fully reimbursed.

After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.

Why join us?
At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values:

• A supportive, collaborative work environment
• Professional development and growth opportunities
• Meaningful work that directly helps individuals and families access care and services
• A mission-driven culture that prioritizes quality, teamwork, and impact.

Equal Opportunity Employer Statement
360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at [email protected] .