Client Service & Operations Associate

Client & Advisor Support

• Serve as a primary administrative point of contact for clients and plan sponsors.
• Support advisors with scheduling meetings, preparing materials, and tracking follow-up items.
• Assist with client meeting preparation / debriefs and file organization.
• Maintain and update client records and interactions in our CRM system.
• Prepare client deliverables, reports, and service documents for advisor review.

Operations & Project Management

• Coordinate with third-party administrators (TPAs) and recordkeepers on plan-related tasks.
• Track progress on client projects (e.g., recordkeeper transitions, plan amendments, fund changes).
• Complete tasks, help manage workflows, maintain checklists, meet client deadlines.
• Assist with preparing, reviewing, and submitting paperwork for new accounts, transfers, and plan updates.

Administrative Support

• Maintain internal files and documentation for compliance purposes.
• Support firm-wide initiatives, including process improvements and client service enhancements.
• Assist with billing, data entry, and other operational tasks as needed.

Candidate Qualifications

Knowledge/Skills

• Strong attention to detail, organization, and follow-through.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and CRM systems (experience with Salesforce, Redtail, or Wealthbox a plus).
• Ability to manage multiple projects and deadlines in a fast-paced, team-oriented environment.
• Interest in financial planning, retirement plans, or investment advisory work.

Education

• Bachelor’s degree required (Finance, Economics, Business, or related field preferred).

Experience

• 1–3 years of experience in financial services, client service, or operations.

Benefits

• 401(k) with match
• Health, Dental & Vision Insurance offered
• Long Term Disability
• Generous paid time off
• Education/License/Training Reimbursement
• Bonus potential up to 15% of salary

Next step required to be considered for this opportunity, applicants must complete the Culture Index survey below. We will only review candidates who have submitted the survey.

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