IT Computer Technician

Job Description

Key Responsibilities

• Provide end-user IT support for onsite and remote employees

• Prepare, deploy, and configure new workstations, laptops, and software

• Redeploy, decommission, and securely wipe equipment in accordance with IT policies

• Perform quarterly backups and secure hard drive wipes

• Maintain workstation and server antivirus and endpoint security tools

• Monitor, investigate, and remediate antivirus and cybersecurity alerts

• Ensure password and security policies are consistently followed

• Apply operating system and software updates as directed by the IT Manager

• Conduct annual workstation audits, documenting hardware, OS, software, and compliance

• Remediate any policy or security issues identified during audits

• Assist with IT projects and other technical initiatives as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Required Skills & Qualifications

• 3-5 years of experience in desktop or IT support roles

• Strong Windows laptop support experience

• Experience supporting Microsoft 365 (Outlook, Teams, Planner, and related tools)

• Ability to communicate technical concepts clearly to non-technical users

• Strong customer service mindset and ability to build rapport with internal users Nice-to-Have Skills

• SentinalOne experience

• BitLocker encryption experience

• macOS support experience (limited number of users)

• VOIP support experience (RingCentral)