Customer Service and Order Processing Specialist

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team!

This position will be responsible for being the primary interface between sales, operations, and the MATCOR Manufacturing/Procurement team. The individual in this position will review incoming orders, prepare and setup orders in the MRP and corporate ERM systems, generate BOM’s, work with manufacturing and procurement on product scheduling, and support both customer and project management team. The successful candidate will ideally have previous experience in a manufacturing environment including work order processing, purchase orders, and experience using an ERP/MRP system in their daily work.

Essential Duties and Responsibilities

Review order submittal packages for complete and accurate information

Coordinate with procurement and manufacturing to determine lead times and communicate scheduling information with operations, sales, and clients.

Daily processing of work order with job travelers, and maintenance of work order revisions

Review all work orders and job travelers for accuracy of information.

Provide information/feedback on work orders for clarification.

Ability to work independently and with co-workers.

Ability to prioritize work objectives and meet deadlines.

Minimum Requirements:

High school diploma or equivalent

2 plus years in manufacturing customer service / order processing

Strong computer skills including Microsoft Office and Teams

Excellent attention to detail and good time management skills

Experience using EPICOR or other ERP/MRP system is required.

Good communication skills, both verbal and written

Physical Requirements

Ability to sit at desk for extended periods of time.

BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.




About Us:


BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.


BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status.








Notice to all potential job candidates:


Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.