Service Scheduling Business Architect

Job Description

Agilent Technologies is a global leader in life sciences, diagnostics, and applied markets, enabling scientists, laboratories, and organizations to bring great science to life. Through differentiated instruments, software, services, consumables, and expertise, Agilent helps customers gain trusted insights and deliver high‑quality outcomes that improve the quality of life.

Agilent is executing its Ignite Transformation , a multi‑year enterprise initiative focused on becoming more customer‑centric, accelerating decision‑making, improving productivity, and scaling digital capabilities across the organization. A key component of this transformation is the continued evolution of Agilent’s service and digital platforms to deliver seamless, efficient, and scalable customer experiences globally.

The Service Scheduling Business Architect is responsible for defining, designing, and enabling enterprise scheduling capabilities that support Agilent’s global field service operations. This role acts as an expert individual contributor and business architecture lead, translating strategic objectives into scalable digital solutions that improve customer experience, service efficiency, and field engineer utilization.

This position plays a critical role in advancing Agilent’s Ignite Transformation by leading the shift from manual and high‑touch scheduling processes to automated, digital, and self‑service scheduling models across customer and internal service channels.

Responsibilities

• Define and maintain the business architecture, capability roadmap, and solution vision for global service scheduling systems, aligned with enterprise and Commercial Operations strategies.
• Partner with business process owners, regional service leaders, and cross‑functional stakeholders to design scheduling solutions that enhance both customer experience and operational performance.
• Lead the business design and delivery of scheduling system initiatives, including requirements definition, solution design, testing, deployment, and post‑release stabilization.
• Drive the transformation from manual and high‑touch scheduling to digital, automated, and self‑service experiences for customers and internal users.
• Translate complex business needs into clear, prioritized functional and architectural designs for IT delivery teams.
• Collaborate closely with IT teams, system integrators, and software vendors to ensure solutions meet business, architectural, and scalability requirements.
• Support prioritization of system enhancements and defect resolution to balance operational stability with strategic capability development.
• Coordinate implementation, testing, training, and change management activities to ensure successful adoption across global service organizations.
• Partner with analytics and data teams to define reporting and insight requirements that support scheduling optimization and performance management.
• Communicate plans, progress, and outcomes effectively to senior stakeholders, including executive‑level audiences.

Organizational Placement

• Reports to the Technology and Tools Director within Commercial Operations.
• Operates as an expert individual contributor within a global, cross‑functional team of business architects, program leaders, and process experts.
• Location is flexible within established Commercial Operations hubs, with preference for time‑zone overlap with the United States.
• Collaborates broadly across Service, IT, Sales, Marketing, and regional field organizations in a global, matrixed operating environment.

Qualifications

• Bachelor’s or master’s degree in computer science, Management Information Systems, Engineering, Business, or a related field (or equivalent professional experience).
• 5+ years of experience in service operations, enterprise systems, business architecture, or digital transformation roles within complex organizations.
• Demonstrated experience leading business architecture and solution design for enterprise‑scale systems and processes.
• Experience with Field Service Management (FSM), ERP, and CRM platforms required; experience with SAP (ECC or S/4HANA), Salesforce, or SuccessFactors is a strong plus.
• Proven ability to translate business strategy and requirements into executable system designs and delivery roadmaps.
• Strong analytical, problem‑solving, and decision‑making skills with a results‑oriented mindset.
• Excellent communication and presentation skills, with the ability to influence stakeholders across functions and levels without direct authority.
• Experience working across regions, cultures, and matrixed organizations.
• Comfort operating in environments with ambiguity and evolving priorities.
• Demonstrated change leadership and stakeholder engagement capabilities.
• Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred.
• Experience partnering with external vendors and technology providers is a plus.

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least March 10, 2026 or until the job is no longer posted.

The full-time equivalent pay range for this position is $116,800.00 - $195,275.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at:

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit

Travel Required:

10% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support