QA Trainer - Program Specialist 1

JOB
Your meticulous eye can transform lives. The Luzerne County Children, Youth, & Families is seeking a Quality Assurance (QA) Trainer to uphold standards and improve daily support for children and families. Take on this crucial role involving training staff, conducting case reviews, and ensuring compliance. Do not miss out on this chance to make a difference—apply now and take the first step towards a rewarding career!

EXAMPLE OF DUTIES
In this position, you will play a vital role in ensuring that all new staff members are properly trained and equipped to handle the responsibilities of the job. You will be involved in developing and implementing a thorough orientation policy and process that meets agency and state standards. You will also be responsible for coordinating and facilitating orientation and ongoing training sessions for both new and existing staff. Additionally, you will establish and maintain an orientation committee to continuously review, update, and improve the orientation procedures. As a mentor and field trainer, you will provide guidance and support to new staff members during home visits, interviews, and service coordination activities. It will be your responsibility to review and monitor case documentation to ensure compliance with Pennsylvania Child Protective Services Law regulations, county procedures, and state bulletins. You can expect to be involved in completing required regulatory and internal paperwork. In the event of any non-compliance or performance concerns, you will be expected to provide corrective guidance or coaching. Furthermore, you will work closely with leadership to develop and update internal policies, procedures, and quality assurance tools to continually improve the effectiveness and efficiency of the orientation process.Other duties as assigned.

SUPPLEMENTAL INFORMATION
RECRUITMENT METHODS: Applicants must meet one (or more) of the following method(s) to be considered for this vacancy: Seniority Promotion: Bidding employees within the designated seniority unit, when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used: Promotion Without ExaminationTransferReassignmentVoluntary DemotionReinstatementCivil Service ListsELIGIBILITY: ALL CANDIDATE(S): 1.) Must meet the minimum experience and training (METS) required for the job. The METs for this position are: Two years of professional level experience in the field of children, youth and families; and a bachelor's degree; orAny equivalent combination of experience and training.2.) Be a resident of Pennsylvania. 3.) State Civil Service Commission Approved Additional Special Requirements: None.4.) Be eligible for selection in accordance with merit system employment regulations. ELIGIBILITY - COMPETITIVE PROMOTION WITHOUT EXAMINATION ONLY: CLASS RESTRICTIONS: 1.) Have held regular civil service status in the following classification: - County Casework Supervisor - County Caseworker 2SELECTION CRITERIA: 1.) Meet the minimum experience and training required for the job.2.) Meritorious Service - defined as: The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting,The last due overall regular or probationary performance evaluation was higher than unsatisfactory. 3.) Seniority - a minimum of one year in the next lower class(es) by the closing date of this posting 01/05/2026.APPLICATION INSTRUCTIONS: 1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.2.) Additional information may be obtained by contacting: Megan Stone Human Services Division Head (570) 826-8800 [email protected] POSITION DETAILS: Full timeCivil ServicePermanentUnionClass Code: L0747Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly) Location: 111 N. Pennsylvania Ave., Wilkes-Barre, PA 18701 HOW TO APPLY: ** YOU MUST HOLD CIVIL SERVICE STATUS IN ORDER TO APPLY FOR THIS POSTING ** All EXTERNAL CANDIDATES must apply and submit an application via: Job Bulletin If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.